What are the responsibilities and job description for the Senior ServiceNow Administrator position at PlanIT Group, LLC?
We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.
The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.
ServiceNow Administration certification preferred
List Of Tasks To Be Performed
General admin/operations support functions:
The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.
ServiceNow Administration certification preferred
List Of Tasks To Be Performed
General admin/operations support functions:
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Service Level Management
- Asset Management
- Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
- Confirm that the configurations conform to USPS Standards
- Perform application support activities as specified
- Provide new development requirements as needed
- Document and verify the work being done meets Standards
- Unit Test the systems and provide SIT/CAT plans/assistance
- Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
- Perform application and end user support as required; perform SME ServiceNow customer support
- Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
- Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
- Implement assigned Change Requests
- Perform monthly ServiceNow audit activities as defined
- Change Management operations support for ServiceNow
- Administrative and operations support for ServiceNow suite of services
- Design and implementation of Organization group roles pertaining to each defined Organization
- Design and Implementation of Change Coordinator groups (if needed)
- Performance evaluation and monitoring
- New application integration
- Change Management oversight
- ServiceNow education/training
- Risk Management oversight
- Operations, maintenance, and management of ServiceNow platform
- System interfaces, eBonding & internal services (i.e., eAccess)
- ServiceNow Performance monitoring
- ServiceNow foundation data updates
- Monthly ServiceNow SOX audits
- CAT/Functionality tests prior to production implementations
- New application integration
- A minimum of eight (8) to twelve (12) years’ relevant experience.
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
- Typically performs all functional duties independently.
- Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.