What are the responsibilities and job description for the Field Service Tech position at PlanIT Group LLC?
Company Description
PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors
Job Description
- Applicants must have a TS/SCI
- Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
- Attempts to resolve as many incidents during the first call, or at Tier I.
- Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service.
- Working knowledge of computers, printers, laptops and common windows applications.
Qualifications
TS/SCI
Ability to obtain a security prior to starting
PART TIME WORK IS ALSO AVAILABLE IF INTERESTED (NIGHT/WEEKEND ETC).
Additional Information
PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.
All your information will be kept confidential according to EEO guidelines.