What are the responsibilities and job description for the Global Head of Technical Deployments position at Planhat?
The customer platform built to acquire, service and grow lifelong customers.
Role Overview:
We’re looking for a seasoned leader to own and scale our global Technical deployment organization. You will lead a team of Technical Deployment Specialists (TDS) to deliver technically sophisticated, high-impact solutions for our customers. You will define best practices, build playbooks, and ensure our deployment processes scale as Planhat grows.
Key Responsibilities:
This is an office first role located in one of our commercial hubs; Atlanta, Boston, Chicago, Los Angeles, Toronto or London-
The OTE salary range for this position is $150,000 - $200,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.
Role Overview:
We’re looking for a seasoned leader to own and scale our global Technical deployment organization. You will lead a team of Technical Deployment Specialists (TDS) to deliver technically sophisticated, high-impact solutions for our customers. You will define best practices, build playbooks, and ensure our deployment processes scale as Planhat grows.
Key Responsibilities:
- Manage, grow and coach a global team of Technical Deployment Specialists
- Design and evolve the end-to-end deployment lifecycle — from discovery and scoping to integration, configuration, and go-live
- Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed
- Partner cross-functionally with CS, Sales & Product to align customer deployment strategy with business goals
- Act as a technical architect in complex deployments: integrate with customer data systems, build automations, and ensure robust data flows
- Lead process improvements to reduce deployment time, optimize resource utilization, and boost customer satisfaction
- Track and report on deployment metrics: team capacity, utilization, customer outcomes, deployment velocity
- Be a hands-on leader: resolve escalations, train TDS team, and participate in high-risk go-lives
- 8 years leading and managing teams of at least 20 people
- Deep technical expertise: APIs, data architecture, integrations, automation
- Strong project management skills, able to run multiple large-scale engagements in parallel
- Excellent communicator who can bridge business and technical stakeholders
- Strategic thinker but willing to roll up sleeves and get into operational details
- Experience in a high-growth, cross-functional startup or scale-up environment
This is an office first role located in one of our commercial hubs; Atlanta, Boston, Chicago, Los Angeles, Toronto or London-
The OTE salary range for this position is $150,000 - $200,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.
Salary : $150,000 - $200,000