Enterprise Sales Engineer - Americas

The customer platform built to acquire, service and grow lifelong customers.

Mission

Drive revenue by delivering technical expertise that transforms complex enterprise prospects into successful Planhat customers.

Challenge

As an Enterprise Sales Engineer at Planhat, you will be the technical backbone of our enterprise sales motion, partnering with Account Executives to win and expand our largest customer relationships. Planhat is a unified customer platform that serves as both a single source of truth and an everyday customer-centric control center for sales, service, and success teams and you'll be the trusted advisor who brings this vision to life for enterprise prospects.

Your responsibilities will include:

• Own technical discovery & solution design: Conduct deep technical discovery sessions with enterprise prospects to understand their customer success infrastructure, data architecture, integration requirements, and business objectives. Translate complex requirements into tailored Planhat solutions that demonstrate clear ROI.
• Deliver compelling Product Demonstrations: Create and lead customized product demos that showcase how Planhat's platform addresses the prospect’s specific challenges.
• Technical objection handling & RFP Support: Address sophisticated technical questions and objections throughout the sales cycle. Contribute to RFP/RFI responses with detailed technical specifications, architecture diagrams, and security documentation (in collaboration with tech and security teams).
• Enablement & knowledge sharing: Train Account Executives on technical selling techniques and product capabilities. Develop reusable technical assets, demo environments, and battle cards that elevate the entire sales organization.
• Contribute to customer outcomes: Collaborate with implementation and customer success teams to ensure seamless post-sale transitions, technical feasibility validation, and customer onboarding success.
  
  

Solution

You’ll be working with a versatile team, with diverse backgrounds. To thrive in this environment we believe you are curious and hold a strong intrinsic drive. You are a self-starter who can not only identify challenges, but also solve them. In addition we are looking for someone who would bring

Deep technical expertise

• 5 years in Pre-Sales, Sales Engineering, Solutions Architecture, or similar role in B2B SaaS, with deep understanding of customer success platforms, CRM systems, data warehousing, APIs, and enterprise software architecture
• Experience with modern data integration approaches including ETL, webhooks, RESTful APIs, and authentication protocols (OAuth, SSO)
• Ability to quickly assess integration feasibility, technical requirements, and navigate enterprise tech stacks
  
  

Enterprise Sales Experience

• Proven track record supporting complex, multi-stakeholder enterprise deals including presenting to senior executives, delivering technical demos, and leading POCs
• Ability to qualify technical opportunities, align solutions with business outcomes, and navigate procurement processes, security reviews, and compliance requirements
  
  

Communication & Collaboration Skills

• Outstanding presentation and written communication skills, with ability to translate technical concepts for non-technical audiences and create compelling RFP responses, documentation, and solution proposals
• Strong consultative mindset focused on solving customer problems while thriving in cross-functional, collaborative environments
  
  

Location

This is a hybrid role, with home office in either Boston, Chicago or Toronto. We are strong believers in in-person collaboration, and the role will on occasion include travel for customer meetings as well as team gatherings.