What are the responsibilities and job description for the Planet Hollywood Server - Theme Park position at Planet Hollywood?
With iconic destinations across the globe, each Planet Hollywood restaurant surrounds guests with a unique experience of the magic of Hollywood and provides each guest with a taste of American Pop Culture and cuisine. It's an exciting world of movie and television costumes, set pieces, props and more from your favorite blockbusters. Come join us for great food, big fun and good times.
The Server contributes to the success of Planet Hollywood by serving the Guests within the restaurant. The Server’s responsibility is to serve Guests in a friendly, sincere manner and to do “whatever it takes” to insure a vital, vibrant, and powerfully flavored Guest dining experience.
Essential Functions Statement(s)
• Run food – any food that is up whether it is yours or another family member.
• Warmly greet and pitch your Guests in a friendly and sincere manner.
• Effectively merchandise food and beverages in an informative, friendly and enthusiastic manner.
• Record orders, place accurate orders and monitor the timing of the dining experience.
• Insure quality food and beverages for your Guests.
• Upsell and suggestive sell at every opportunity.
• Present accurate bills, collect proper payment and secure payment until you cashout.
• Pre-bus and reset tables.
• Follow the Ten Points of Difference and Guest Standards of Execution as described in the Server Workbook.
• Anticipate and exceed your Guest’s expectations
• Work as a team and use positive communication skills at every opportunity.
• Clean, stock, and maintain workstation throughout shift.
• Follow all safety and sanitation policies.
• Education: High School Degree or equivalent is preferred, but not required.
• Experience: Prior experience as a server in a full service high volume restaurant preferred but not required.
• Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.