What are the responsibilities and job description for the Planet Hollywood Server position at Planet Hollywood NYC, LLC?
Planet Hollywood, a world-renowned trademark established in 1991, continues to expand its brand into a wide array of dynamic ventures such as the new Planet Hollywood Resort & Casino in Las Vegas. The Resort & Casino was unveiled and has positioned Planet Hollywood as the premier entertainment authority and destination. With world-class gaming, live entertainment, distinctive dining and out-of-this-world shopping, Planet Hollywood provides guests of every age an unrivaled and unforgettable entertainment experience. Planet Hollywood is a guest-driven company committed to providing our guests with an exciting inside look at Hollywood, combined with exceptional food, outstanding merchandise and uncompromising service in every one of our restaurants.
Ensure every guest receives unparalleled food and beverage service throughout their dining experience with warmth, enthusiasm and a commitment to excellence in guest obsession.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Demonstrates a commitment to excellence through execution of Planet Hollywood service standards.
Knowledge of all table numbers and floor plans.
In-depth knowledge of all food and beverage products.
Knowledge of all other areas of the restaurant.
Utilizes Star Selling salesmanship techniques.
Executes clear and concise verbal and written communication.
Works scheduled food-running shift as needed.
Efficient use of the Aloha point of sale system.
Accurate in cash handling and knowledge of forms of payment accepted.
Practices and understands alcohol awareness.
Executes tray service delivery.
Executes beverage tray service.
Demonstrates professional and gracious demeanor at all times.
Personally, handles all guest inquiries.
Performs all opening, running, and closing duties to standard.
Performs any job functions requested by the leadership team
• Education: High School Degree or equivalent is preferred, but not required.
• Experience: Prior experience as a server in a full service high volume restaurant preferred but not required.
• Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.