Senior Vice President of IT

Full Time

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200 clubs nationwide, creating a Judgement Free fitness experience.  

•  We Are Accountable – Self-starters who pursue excellence.
•  We Are Driven – Problem solvers who deliver results.
•  We Are Passionate – Positive energy with a real desire to help others.
•  We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees Floating Holidays
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Job Summary The Senior Vice President, Information Technology (SVP, IT) leads technology strategy and execution for a multi-unit franchisee operating 200 club locations across 14 states, including the corporate headquarters. This role is accountable for reliable, secure in-club infrastructure (hardware, connectivity, Wi‑Fi, and networking) and core corporate IT services that keep clubs running and enable a seamless in-club member experience.

Operating within a franchisor/franchisee model, the SVP, IT ensures compliance with brand standards while translating direction into disciplined, on-time rollouts across clubs and corporate offices through strong governance, vendor management, and service delivery.

Reporting to the Chief of Staff and partnering with the Executive Leadership Team, the SVP, IT leads infrastructure, cybersecurity, end-user computing, and club technology operations, with accountability for vendor/managed service performance, incident response, and technology readiness for new club openings and remodels.

Essential Duties & Responsibilities

• Own the franchisee IT strategy and multi-year roadmap aligned to franchisor standards, brand platforms, and business growth plans; translate direction into executable programs, budgets, and measurable outcomes.

• Drive technology innovation that enables responsible use of AI/LLM and supports the growing needs for data analytics across the organization
• Lead end-to-end delivery and operations of in-club technology, including club hardware, POS/peripherals (as applicable), endpoint management, structured cabling demarcations, connectivity, Wi‑Fi, and networking—ensuring consistent, reliable performance across all locations.
• Define and manage the franchisee technology operating model (service desk, field support, managed services), including SLAs, incident/problem management, on-call coverage, asset lifecycle management, and knowledge management.
• Serve as the primary executive interface to franchisor IT/technology teams; ensure compliance with mandated standards while advocating for franchisee needs, timelines, and operational realities.
• Enable a seamless in-club member digital experience by ensuring connectivity, Wi‑Fi performance, uptime, and in-club device readiness support franchisor-directed applications and member journeys (e.g., check-in/entry flows and in-club app usage);
• Oversee network and connectivity architecture in partnership with approved providers; standardize configurations, monitoring, and resilience (redundancy/failover where required) to minimize outages and member disruption.
• Establish and enforce cybersecurity, privacy, and risk management practices; maintain PCI compliance and ensure franchisor security requirements are implemented across clubs and corporate environments.
• Manage technology requirements for new club openings, relocations, and remodels, including construction coordination, site surveys, carrier readiness, and cutover plans.
• Own vendor strategy and performance management for hardware, connectivity, networking, and IT services; negotiate contracts, control total cost of ownership, and drive continuous improvement.
• Lead enterprise collaboration platforms and core corporate systems (e.g., Microsoft 365, identity, endpoints, collaboration) to enable productive, secure corporate operations.
• Provide executive communication to leadership on performance, risk, roadmap progress, outages, security events, and investment tradeoffs; prepare board-ready updates as needed.
• Build, coach, and retain a high-performing team of help desk and field technology professionals; set clear expectations, develop career paths, and drive a culture of operational excellence and customer service.
• Maintain financial accountability for technology spend, including capital planning, repairs and maintenance, and operating budgets; develop business cases and ensure disciplined project governance.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field required; advanced degree and/or relevant certifications (e.g., CISSP, CISM, ITIL) preferred.

• 10 years of progressive IT leadership experience, including 5 years leading multi-site infrastructure/operations at scale (200 locations or comparable footprint) with direct accountability for service delivery.
• Demonstrated success operating within a franchisor/franchisee model or other highly standardized, multi-party environment; proven ability to execute against externally mandated standards and timelines.
• Deep knowledge of in-club/retail site infrastructure: networking, Wi‑Fi, ISP/carrier management, SD-WAN/VPN concepts, endpoint/MDM, structured cabling coordination, and monitoring/observability.
• Strong vendor and managed services leadership (contract negotiation, SLA governance, escalation management, and cost optimization).
• Expertise in cybersecurity and compliance (including PCI where applicable), identity and access management, and incident response for distributed environments.
• Experience with Microsoft 365/Azure ecosystem (e.g., Entra ID, Intune, collaboration, endpoint security) and modern workplace practices.
• Proven executive communication and stakeholder management skills; ability to influence without authority and align cross-functional leaders.
• Strong financial acumen: budget ownership, capital planning, and business case development for technology investments.
• Ability to travel as needed to support club locations, launches, and key vendor/franchisor engagements.

Physical Requirements

• Ability to sit for extended periods and work at a computer (including frequent use of a keyboard/mouse and viewing a monitor) for sustained durations.
• Ability to stand, walk, and move throughout corporate office and club environments as needed to assess or troubleshoot technology issues.
• Ability to occasionally lift, carry, push, or pull IT equipment (e.g., laptops, monitors, networking gear) up to approximately 25 lbs.
• Ability to bend, kneel, crouch, reach, and climb step stools/ladders as needed to inspect or support in-club technology, cabling, and device installations.
• Ability to travel by car and/or air to multiple club locations as business needs require.
• Ability to work occasional evenings/weekends and respond to urgent incidents, including being reachable by phone/video conference when required.