What are the responsibilities and job description for the Retail Overnight Representative PART TIME position at Planet Fitness?
Job Title: Overnight Closer (Member Services Representative)
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This includes greeting members, prospective members and guests, providing exceptional customer service, handling all front desk related activities, facilitating needed updates to member's accounts, responding to member questions and concerns in a timely and professional manner, assisting in maintaining the neatness and cleanliness of the club, closing shift for that business day, and creating a bank deposit for next day.
Key Responsibilities:
Requirements:
Physical Demands:
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This includes greeting members, prospective members and guests, providing exceptional customer service, handling all front desk related activities, facilitating needed updates to member's accounts, responding to member questions and concerns in a timely and professional manner, assisting in maintaining the neatness and cleanliness of the club, closing shift for that business day, and creating a bank deposit for next day.
Key Responsibilities:
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Closing shift for that business day.
- Create a bank deposit for next day.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands:
- Continual standing and walking during shift.
- Continual talking with members and staff in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift. (training and protective equipment provided to ensure safety)
