Principal Scrum Master

Principal Scrum Master Job LocationsUS-NH-Hampton Job ID 2025-17261 Category Information Technology Type Full Time Name Planet Fitness Club Support Center Zip: Postal Code 03842 About Us Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Spain, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees. At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do. Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of! For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started! Overview The Principal Scrum Master is responsible for managing multiple project teams to ensure successful delivery of technology solutions for Planet Fitness members, Franchisees, and Club Support Center team members. The Principal Scrum Master efficiently and effectively plans and manages complex project initiatives from inception to completion. The Principal Scrum Master also contributes to the definition of project delivery processes, standards, and best practices and ensures teams are adhering to them to drive a culture of quality, consistency, predictability, and reliability. The Principal Scrum Master is a dynamic team member with the ability to develop and mentor Scrum Masters, lead high-performing teams, drive initiatives to high-quality and timely completion, effectively communicate will all levels of the organization, and adapt to changes in a fast-paced, date driven environment. This is a hybrid role based out of our Hampton, NH office. Responsibilities Manages project delivery teams focused on delivering technology solutions for Planet Fitness members, franchisees, and the Club Support Center. Facilitates daily stand-ups, iteration/sprint planning, sprint reviews, and iteration/sprint retrospectives. Advocates for project delivery best practices and adherence to processes and standards across the Technology organization. Contributes to definition of work estimation processes, guides teams in best practices, and facilitates team estimation process. Collaborates with Product Management team to understand project scope, product features, and business priorities to ensure proper prioritization and execution of team backlog. Collaborates with Product Managers and Technology Leads to resolve problems and remove project roadblocks. Collaborates with PMO team to define and adhere to portfolio and program management processes and support status reporting, risk and issue management, and communications processes for senior leadership. Communicates project delivery risks and trade-off considerations where and when appropriate. Proactively escalates risks, issues and blockers to leadership in a timely manner to minimize impact to delivery timelines. Creates project delivery artifact templates and maintain team and project management artifacts using the required tooling (e.g., Jira, Confluence, Smartsheet, etc.). Collaborates with PMO and Technology leadership on the team capabilities, skills, and staffing required for successful project delivery. Collaborates with PMO and Product Management team to estimate and manage project budgets. Ensures accurate time tracking by team members for budget management and tracking. Executes effective, accurate, appropriate, and timely communication to PMO, Product Management, and Technology leadership to ensure business outcomes and objectives are met. Provides content and delivers project presentations and updates to management and other stakeholders where applicable. Instills a sense of urgency and mutual responsibility within project teams to achieve business goals and meet expected outcomes. Performs other duties as assigned. Qualifications Bachelor’s degree, or equivalent work experience 10+ years of experience as a Scrum Master or Project Manager leading a scrum/project delivery team responsible for delivering projects of high complexity in a rapidly changing, fast-paced environment CSM certification required, PMP certification a plus Consulting experience a plus Experience working in a franchisor/franchisee company environment a plus Expert knowledge of Scrum techniques and artifacts (e.g., definition of done, user stories, sprint planning, backlog refinement) Expert knowledge of agile metrics (e.g., task management, backlog tracking, burndown metrics, team velocity, user stories, etc.) to analyze and improve sprint planning and project delivery Expert knowledge of the fundamentals of iterative and incremental development 5+ years of experience training teams on agile methodology and frameworks (e.g., Scrum, Kanban) Expert in a variety of project delivery approaches including traditional project management and Agile (Scrum, Kanban) methodologies Possess a deep understanding of enterprise technology infrastructure, software development & maintenance, application integrations, mobile software and IOS development, software testing, and IT architecture Expert at identifying, managing, and mitigating risks and issues impeding project delivery Strong ability to perform a range of functions including business systems analysis, business and technical requirements definition, software testing, data validation and process improvement Excellent critical thinking, problem-solving, communication, and consensus building skills with experience resolving conflict and challenging situations in a productive manner Ability to be flexible and adaptable with a focus on disciplined execution to ensure quality of deliverables, adherence to standards, and continuous improvement of processes and tools Ability to garner trust among project team members and stakeholders Expert knowledge of IT productivity tools such as Confluence, Jira, Slack, and Smartsheet Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally Dedicated learner with a natural curiosity for consistent growth Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment Cooperative team player with an upbeat, positive, “can-do” attitude! Perks Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.