What are the responsibilities and job description for the Member Services Representative position at Planet Fitness?
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
•Greet members, prospective members and guests, providing exceptional customer service.
•Handle all front desk related activities.
•Facilitate needed updates to member’s accounts.
•Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
•Assist in maintaining the neatness and cleanliness of the club.
Physical Demands
•Continual standing and walking during shift.
•Continual talking in person or on the phone during shift.
•Must be able to occasionally lift up to 50 lbs.
•Will occasionally encounter toxic chemicals during shift.
REQUIREMENTS
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Planet Fitness is an American franchise of fitness centers based in Newington, New Hampshire. Each gym features exercise equipment and fitness instructors to assist its members.