Member Services Full Time

The Replacement Member Services Representative PT will work in a designated district and pick up available shifts at various Planet Fitness locations up to 30 hours per week. They must pick up one (1) shift per week. Will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Hours:

Monday to Friday 5:00 AM to 1:00 PM

OR

Monday to Friday: 3:00 PM to 11:00 PM

Overnight, additional Job Summary and Objective: In addition, you will be responsible for closing that day’s shift for that business day. You will also be primarily responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to General Manager or Assistant Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Other responsibilities as asked by management.

Overnight, Additional Essential Duties and Responsibilities:

• Close shift for that business day.
• Create a bank deposit for next day.
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the General Manager.
• Follow "Lost and Found Policy" and turn in lost member property to the General Manager/Assistant General Manager immediately.
• Other responsibilities as asked by management.

Benefits

• FREE Black Card Membership!
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• 401k plan after 3 months of service

• A passion for fitness and health!
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Basic computer proficiency.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Satisfactory background check.

Overnight, Additional Qualification(s):

• Must be 18 years of age or older.

Preferred Qualifications

Customer service background preferred.

How to Apply:

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT:

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

EOE STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.