What are the responsibilities and job description for the Fitness Operations Manager position at Planet Fitness?
**Job Summary:**
The Overnight Closer (Member Services Representative) is responsible for delivering exceptional customer experiences by providing a high level of service to Planet Fitness members, prospective members, and guests. This role requires creating a positive member experience by addressing their needs in a timely and professional manner.
Key Responsibilities:
- Greet members, prospective members, and guests with a smile and provide assistance as needed.
- Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Facilitate updates to member accounts and respond to member inquiries and concerns in a timely manner.
- Maintain the cleanliness and organization of the club during shift hours.
- Closing shift duties, including preparing for the next business day.
Requirements:
- Previous customer service experience preferred.
- Basic computer proficiency required.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Excellent communication and problem-solving skills.
