What are the responsibilities and job description for the Assistant General Manager position at PLANET FITNESS?
Company Overview
Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating 30 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:
“To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness’ values”
With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.
General Responsibilities:
The Assistant General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results- oriented and committed to quality service.
Anticipated responsibilities outlined below.
Duties & Responsibilities
- Involved in all front desk related activities such as:
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including, but not limited to:
- Answering phones in a friendly manner and assisting callers with a variety of questions.
- Checking members into the system.
- Providing prospective members tours of the facility.
- Signing-up new members.
- Keep the gym and all equipment extremely clean and in good working order.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner
- Employees:
- Interview, train and develop a high performing staff consisting of Front Desk Associates, and Fitness Trainers.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
- Resolve employee issues or concerns.
- Manage cash drawer and deposit procedure.
- Cleanliness:
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Supervise correct cleaning and daily round logs.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
Qualifications/Requirements
- 1 year Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
- Comfortable working a flexible rotating schedule
- Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
- A High School Diploma Or Equivalent required
- Ability to travel to other clubs as needed
- Current CPR Certification required or willingness to get certified upon hire
- Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.