What are the responsibilities and job description for the Assistant General Manager position at Planet Fitness?
Job Description:
The main function of the Assistant General Manager (AGM) position is to directly assist the General Manager (GM) with managing and controlling the day to day operations of the gym according to set policies, procedures and business practices. The position reports directly to the GM of the gym and, at the desire of the GM or upper management, can provide supervision to all front desk, customer service, maintenance and fitness training personnel of gym. The position is accountable for achieving the desired goals and expectations of the gym second only to the GM and upper management. The position is also intended as a means of development, training, preparation and succession for the GM position.
Duties include, but are not limited to:
- Actively promotes the philosophy, mission statement and vision of Planet Fitness
- Oversees the entire operation of the gym according to defined policies
- Responsible for the completion of all administrative tasks and reports
- Supervises all staff
- Schedules staff to adequately cover needs
- Trains new employees
- Prepares annual employee evaluations
- Responsible for member service
- Responsible for cleanliness and appearance of the club
- Authorizes all expenditures
- Accepts applications and interviews candidates
- Maintains attendance records and other records required by law
- Calculates employee hours worked and coordinates with payroll service
- Manages all marketing efforts
- Plans and places ads
- Does all bank deposits
- Prepares all administrative forms and reports
- Meets and greets potential members and provides them with a tour of the club
- Deals with member problems and questions
- Engages in competitive shopping
- Ensures the gym opens and closes promptly
- Pitches in and performs a variety of tasks as needed
Job Requirements / Certifications:
- Prior supervisory experience preferred
- Gym work experience and fitness background preferred
Skills Required:
- Ability to learn, perform and oversee every job function in the gym
- Demonstrates excellent communication and organization skills
- Demonstrates a good understanding of PC business application programs (Microsoft Office)
Special Characteristics:
- Demonstrates strong leadership and supervisory qualities
- Demonstrates a take-charge attitude and champions change
- Demonstrates a willingness to pitch in, do whatever is need, and a drive for results
- Demonstrates enjoyment and ease at working with people
Key Performance Indicators:
- Earnings (EBITDA)
- Revenues
- Net Expense
- EFT Rate
- Close Rate
- Tour Rate
- Close Rate on Tours
- Black Card Sales Rate
- Retention Rate
- Fitness Training Rate
- Merchandise Sales Margin
- Payroll % of Revenue
- Surveys
- Inspections
- Reporting
Core Values:
- Loyalty
- Integrity
- Service