What are the responsibilities and job description for the Member Services Representative Morning position at Planet Fitness - South Alabama Group?
Benefits:
- Employee discounts
- Opportunity for advancement
- Training & development
Job Title: Morning Member Services Representative
Location: Northport
Department: Front Desk / Member Services
Reports To: Club Manager / Assistant Manager
Shift: Morning (6am-2pm or 7am-3pm)
Location: Northport
Department: Front Desk / Member Services
Reports To: Club Manager / Assistant Manager
Shift: Morning (6am-2pm or 7am-3pm)
Job Summary:
Planet Fitness is looking for an energetic, reliable, and service-oriented Morning Member Services Representative to join our team. As the first point of contact for our early-bird members, you will play a key role in creating a welcoming and safe environment while ensuring daily operations run smoothly. You'll be responsible for checking in members, maintaining a clean and functional facility, and supporting club operations through reporting and system management.
Key Responsibilities:
- Greet and check in members promptly and professionally using club protocols.
- Run and review morning operational and membership reports.
- Clean and sanitize workout areas, locker rooms, front desk, and equipment regularly.
- Assist with club opening procedures to ensure the facility is ready for members.
- Learn and utilize the Ignite by DataTrak system for member management, daily reporting, and communication.
- Respond to member inquiries, provide accurate information, and assist with account issues or sign-ups.
- Lift and move fitness equipment as needed for cleaning, organization, or maintenance.
- Monitor and maintain club equipment, reporting any issues to management.
- Follow all Planet Fitness safety, cleanliness, and member service protocols.
- Promote a Judgement Free Zone® by providing a friendly and inclusive experience to all members.
Qualifications:
- High School Diploma or equivalent preferred
- Customer service experience is a plus
- Basic computer skills and willingness to learn new systems (Ignite by DataTrak)
- Ability to lift up to 75 lbs and perform physical tasks throughout the shift
- Dependable, punctual, and self-motivated
- Strong attention to detail and ability to follow procedures
- Friendly, professional demeanor with excellent communication skills
What We Offer:
- Free Black Card Membership
- Ongoing training and growth opportunities
- A positive, team-focused environment
Planet Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $10