Assistant Manager

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

• Assist with Staff Management and provide backup support to Club Manager as needed.

• Assist in scheduling and supervising staff.

• Member service oversight - Ensuring staff is providing a superior customer experience at all times.

• Assist in resolving or escalating employee issues or concerns.

• Involved in all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate all member requests, issues and questions.

• Assist in overseeing cleanliness and maintenance of facility.

• Assist in ordering of supplies using specific budget based on club requirements.

• Assist in tracking statistics and reports (weekly, monthly, and annually).

• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.

• Experience working as a Member Service Representative at Planet Fitness.

• Solid supervisory, diplomacy and listening skills.

• Basic computer proficiency (Microsoft Suite).

• Hard working, enthusiastic and energetic!

• Strong problem resolution skills.

• Current CPR Certification required.

• High school diploma/GED equivalent required.

• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occassionally lift up to 50 lbs.

• Will occasionally encounter toxic chemicals during shift.