What are the responsibilities and job description for the Member Services Rep Full Time Afternoon-Evening position at Planet Fitness - Fitton Clubs?
Benefits:
Position: Member Services Rep - Full Time Afternoon-Evening
FLSA Status: Hourly Non-Exempt
Reports to: Club Manager / Assistant Club Manager
Requirements:
SUMMARY DESCRIPTION
The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly Judgement Free Zone environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
Greet members, prospective members and guests in a friendly, and professional manner.
Create a positive club experience by providing outstanding customer service.
Respond to member questions and concerns promptly and courteously.
Assist members with account inquiries, changes, and billing questions.
Sales & Membership Support
Provide information about Planet Fitness memberships and amenities.
Assist potential members with tours and sign-ups.
Promote and explain current membership specials and upgrades (e.g., Black Card).
Meet or exceed membership and customer service goals.
Front Desk Operations
Check members into the system using clubs POS system
Answer phones professionally and efficiently
Process new memberships, cancellations and payments accurately.
Follow opening and closing procedures as assigned.
Respond promptly and professionally to members questions and concerns and inform Assistant Manager or General Manager if any issues arise.
Cleanliness & Maintenance
Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
Ensure weights are returned to appropriate rack area
Regularly walk the floor to ensure the club remains clean, organized, and safe.
Refill cleaning stations and supplies as needed.
QUALIFICATIONS
Required:
Must be 18 year of age or older
Ability to work onsite, this is not a remote position.
Upbeat, professional and positive attitude and strong work ethic
Reliable, punctual and dependable
Professional, respectful, and solutions-oriented in member and employee interactions
Commitment to cleanliness and creating a positive member experience
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions
Obtain and maintain CPR/AED Certification within required timeframes.
Obtain Tanning Certification within company required timeframes.
Preferred:
High school diploma or equivalent preferred
Prior experience working in a club fitness setting
Basic understanding of cleaning chemicals and safety standards
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.
Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.
Vision and Hearing: Normal vision and hearing, with or without correction.
The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions
Why you should join Planet Fitness?
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf
/files/everify/posters/IER_RighttoWorkPoster.pdf
- 401(k)
- 401(k) matching
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Position: Member Services Rep - Full Time Afternoon-Evening
FLSA Status: Hourly Non-Exempt
Reports to: Club Manager / Assistant Club Manager
Requirements:
- Day and Evening MSRs must submit to a National Sex Offender Registry search. Continued employment will be based on satisfactory outcome of the background check.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- This position requires employee to work on-site
SUMMARY DESCRIPTION
The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly Judgement Free Zone environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
Greet members, prospective members and guests in a friendly, and professional manner.
Create a positive club experience by providing outstanding customer service.
Respond to member questions and concerns promptly and courteously.
Assist members with account inquiries, changes, and billing questions.
Sales & Membership Support
Provide information about Planet Fitness memberships and amenities.
Assist potential members with tours and sign-ups.
Promote and explain current membership specials and upgrades (e.g., Black Card).
Meet or exceed membership and customer service goals.
Front Desk Operations
Check members into the system using clubs POS system
Answer phones professionally and efficiently
Process new memberships, cancellations and payments accurately.
Follow opening and closing procedures as assigned.
Respond promptly and professionally to members questions and concerns and inform Assistant Manager or General Manager if any issues arise.
Cleanliness & Maintenance
Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
Ensure weights are returned to appropriate rack area
Regularly walk the floor to ensure the club remains clean, organized, and safe.
Refill cleaning stations and supplies as needed.
QUALIFICATIONS
Required:
Must be 18 year of age or older
Ability to work onsite, this is not a remote position.
Upbeat, professional and positive attitude and strong work ethic
Reliable, punctual and dependable
Professional, respectful, and solutions-oriented in member and employee interactions
Commitment to cleanliness and creating a positive member experience
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions
Obtain and maintain CPR/AED Certification within required timeframes.
Obtain Tanning Certification within company required timeframes.
Preferred:
High school diploma or equivalent preferred
Prior experience working in a club fitness setting
Basic understanding of cleaning chemicals and safety standards
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.
Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.
Vision and Hearing: Normal vision and hearing, with or without correction.
The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions
Why you should join Planet Fitness?
- Contribute to changing peoples lives every day by helping us create a healthier Planet!
- Work alongside an amazing group of talented, dynamic professionals!
- Want more reasons?
- Medical, Dental, Vision Insurance
- PTO Paid Time Off
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefits
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf
/files/everify/posters/IER_RighttoWorkPoster.pdf