Member Service Representative (Council Bluffs)

**Job Title: Member Service Representative**

**Location: Council Bluffs, IA**

**Company Overview:**
At [Company Name], we are committed to delivering exceptional service and support to our valued members. We believe in fostering a positive and inclusive environment that encourages teamwork, growth, and community engagement. We are currently seeking a dedicated and enthusiastic Member Service Representative to join our team in Council Bluffs.

**Job Summary:**
As a Member Service Representative, you will be the first point of contact for our members and will play a critical role in providing outstanding service and support. Your responsibilities will include assisting members with their inquiries, processing transactions, and promoting our products and services. You will maintain a friendly and professional demeanor while striving to meet and exceed member expectations.

**Key Responsibilities:**
- Provide excellent customer service by responding to member inquiries via phone, email, and in-person.
- Assist members with account-related questions, including balances, transactions, and service eligibility.
- Process transactions accurately and efficiently, including deposits, withdrawals, and payments.
- Promote and explain available products and services to members, identifying opportunities to increase member engagement.
- Resolve member issues promptly and effectively, escalating to management when necessary.
- Maintain accurate records of member interactions and transactions in our database.
- Participate in ongoing training and development to stay current on company policies, procedures, and offerings.
- Collaborate with team members to foster a positive and productive work environment.
- Assist with special projects and other duties as assigned.

**Qualifications:**
- High school diploma or equivalent; associate's degree or relevant coursework preferred.
- Previous experience in customer service or financial services is an asset.
- Strong interpersonal and communication skills, with the ability to build rapport with members.
- Proficient in using computers and software programs, including Microsoft Office Suite.
- Detail-oriented with excellent organizational skills and the ability to manage multiple tasks.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Availability to work flexible hours, including evenings and weekends, as needed.

**Benefits:**
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holiday policies.
- Opportunities for professional development and career advancement.
- A supportive and inclusive workplace culture.

**How to Apply:**
If you are passionate about providing exceptional service and are excited to be part of our community-focused team, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for the Member Service Representative position at [Company Name] to [email address/website].

[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.