What are the responsibilities and job description for the Team Lead position at Planet Fitness - Baseline Fitness?
Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing staff.
- Assist in member service oversight making sure all staff are providing great customer experience at all times.
- Very involved in all front desk related tasks
- Great/meet potential members and provide gym tour
- Assist to facilitate member service issues and questions.
- Assist with staff management and provide backup support to Club Manager as needed.
- Assist overseeing cleanliness and appearance of gym
- Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
- Assist in ordering supplies, keeping inventory and tracking reports as needed.
Qualifications:
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
- Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Minimum Qualifications
- High school diploma
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift up to 50 lbs less than 30% of the time