What are the responsibilities and job description for the Club Manager position at Planet Fitness - Baseline Fitness?
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
- Recruit, hire, train, schedule and supervise team members.
- Member service oversight making sure all team members are providing a great customer service experience at all times.
- High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
- Provide support for team members and club members.
- Create and maintain a positive image for the club.
- Coaching and counseling performance to help achieve company standards.
- Ensure prompt opening/closing of gym.
- Ensure staff are aware and trained on all current marketing promotions.
- Finish manager portion of onboarding, in Paycom, for all new hires.
- Ensure the club is open and staffed during all hours of business.
- Ensuring self and team members are implementing and adhering to all company policies and procedures.
- Responsible for ordering supplies and tracking inventory.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
- Honesty and good work ethic
- At least 1 year of equivalent managerial experience
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time.
