What are the responsibilities and job description for the Integrated Payments Specialist position at Planet DDS?
Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.
We are seeking an Integrated Payments Specialist to coordinate, oversee, and execute on new and existing PDDS client payment account onboarding, activation, and roll-out support.
Job Duties
Mission
Dental software is broken. We aim to fix it.
Vision
To be the first choice for growth-minded dental businesses.
How do we get there?
To Encourage Measurable Progress Toward Our Vision And Make The Best Decisions On Behalf Of Employees And Customers, We Adopted a Set Of Common Values
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans
We are seeking an Integrated Payments Specialist to coordinate, oversee, and execute on new and existing PDDS client payment account onboarding, activation, and roll-out support.
- This is a hybrid role working 2-3x per week in our Phoenix, AZ office.
Job Duties
- Manage PDDS client’s payment account onboardings and activations
- Act as main point of contact for Payment partner and PDDS for sales operational support
- Coordinate and drive payment token account transfers for existing and new clients
- Act as main point of contact for new payment location requests from existing clients
- Evaluate and optimize current payment processes to expedite activation timelines, improve client experience, and more quickly recognize revenue
- Manage payment specific reporting and communicate insights to relevant internal and external parties
- Own and drive regular meeting cadence with payment vendors
- 2-4 years of prior experience in the payment acquiring / processing space
- Prior experience with integrated SaaS relationship / account management
- Prior experience with merchant application and account onboarding tasks
- Prior experience working with software onboarding applications
- Bachelor's degree or equivalent experience in a related field
- Prior experience working within Salesforce is preferred
Mission
Dental software is broken. We aim to fix it.
Vision
To be the first choice for growth-minded dental businesses.
How do we get there?
To Encourage Measurable Progress Toward Our Vision And Make The Best Decisions On Behalf Of Employees And Customers, We Adopted a Set Of Common Values
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans
