Exceptions Specialist

Benefit highlights: 11 Paid Holidays, 15 days of PTO, 401k Matching, Health Benefits, and more!

The Exceptions Specialist with PlainsCapital Bank is responsible for the daily processing of non-posted items, returns, fraud suspect review, and special referrals. This position also processes ACH returns and disputes. Responsible for the daily balancing of general ledger accounts and maintaining monthly benchmark reports for upper management. In addition to the processing and reporting duties outlined above, the Exception Items Specialist will serve as an administrator for the Bank's Check Fraud system with limited oversight of fraud item review. Provides support to the Exception Items Department and other items-processing departments as needed.

Responsibilities

• Review and process all exception items, stop pay suspects and incoming earns notices.
• Work overdraft decisions, generate returns file and transmit to the Federal Reserve.
• Perform daily balancing and reconciliations.
• Notify officers of large returned deposited items by specified deadline.
• Charge returned items to appropriate customer account using customer’s special instructions.
• Print and mail customer advices and IRD’s.
• Verify successful completion of fax and emails.
• Review endorsements, check style, and signatures of all suspected check Fraud items.
• Confirm daily reports and supporting documentation are generated and saved for retention purposes.
• Review daily ACH Tracker emails for any non-positive pay exceptions returns.
• Review Positive Pay auto decision items and makes sure all requested changes completed.
• Print daily interest check reports and make appropriate GL entry.
• Provides support for Unclaimed Property department by reviewing and maintaining inactive and dormant accounts.
• Produces monthly benchmark reports for senior management review. Evaluates benchmark reports for discrepancies and prepares correspondence/documentation regarding any discovered discrepancies.
• Serves as the Check Fraud system administrator. Acts as a liaison between the Bank and external vendors to clear any check fraud items. Reviews systems data to determine if further action on specific items is necessary.
• Reviews and approves transactions entered into the banking system. Must be able to evaluate data entered and approve or deny transactions as appropriate in accordance with SOX controls.
• Performs other duties as assigned.
  
  
  

Qualifications

• High School diploma, general education degree (GED), or equivalent education required.
• At least 1 year of prior banking experience required with a strong preference for experience in Deposit Operations.
• Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
• Excellent verbal, written and interpersonal communication skills.
• Excellent time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Must be self-motivated with strong attention to detail and high level of accountability.
  
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about .