What are the responsibilities and job description for the Card Services Representative position at PlainsCapital Bank?
Benefit highlights: 11 Paid Holidays, 15 days of PTO, 401k Matching, Health Benefits, and more!
PlainsCapital Bank is looking to hire a Card Services Representative. The Card Services Representative is responsible for the full cycle of the debit card program from the initial issue of the card, day to day transaction processing, dispute processing, maintenance, settlement, reissue and closure of cards. Will work closely with branches and customers by effectively communicating via email and phone.
Responsibilities
About Us
PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.
Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.
PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.
PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.
To learn more, please visit us online at plainscapital.com/about .
PlainsCapital Bank is looking to hire a Card Services Representative. The Card Services Representative is responsible for the full cycle of the debit card program from the initial issue of the card, day to day transaction processing, dispute processing, maintenance, settlement, reissue and closure of cards. Will work closely with branches and customers by effectively communicating via email and phone.
Responsibilities
- Reviews and processes new debit card requests received from branch locations or online by entering data into the Bank’s Host system.
- Performs frequent cardholder cleanup consisting of closing and purging inactive cards from the Host system.
- Reconciles all GL and DDA accounts related to the check card product.
- Provides quality customer support for lost/stolen cards, fraudulent activity, and transaction disputes.
- Processes all adjustments and disputes related to the debit cards in accordance with Regulation E and network operating rules.
- Closes and purges all cards from the Host system that are captured at PlainsCapital locations.
- Responsible for answering customer questions and internal emails regarding card services.
- Researches declined transactions and makes card changes to resolve customer issues.
- Provides backup support for Internet banking and ACH Origination functions.
- Responsible for re-issuing expired and compromised debit cards.
- Maintains and reports internal audit logs of card inventory.
- Generates daily batches to properly distribute daily transaction, fees/income, and dispute settlement from card network.
- High School diploma, general education degree (GED), or equivalent required.
- Six months previous clerical and/or customer service required with one to two years previous banking experience preferred.
- Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division.
- Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
- Excellent verbal, written and interpersonal communication skills.
- Good customer service skills.
- Excellent time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
- Must be self-motivated with strong attention to detail and high level of accountability.
About Us
PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.
Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.
PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.
PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.
To learn more, please visit us online at plainscapital.com/about .