What are the responsibilities and job description for the Taxpayer Service Representative Office Assistant position at Plainfield Township Assessor's Office?
Taxpayer Service Representative/Office Assistant - Entry Level
Part-time $18.00/hour - $20.00/hour
Schedule: Monday - Friday 10am - 3pm or 11am - 4pm
Overview: Taxpayer Service Representatives/Office Assistants serve our community with empathy and professionalism. This entry level role focuses on providing essential services to residents, including education on assessment and tax statutes, assistance with real estate tax exemptions, and resolving taxpayer concerns in a sensitive manner
Responsibilities: Duties include, but are not limited to:
- Serve as a primary point of contact for residents of Plainfield Township, demonstrating empathy and understanding in all interactions.
- Educate residents on the assessment and tax cycle, as well as relevant statutes.
- Address and resolve concerns from taxpayers with sensitivity and professionalism.
- Assist senior citizens, persons with disabilities, and veterans with disabilities in completing necessary forms for real estate tax exemptions.
- Perform data entry tasks accurately and efficiently to maintain records and support office operations.
- Handle general office duties, including answering phones, processing correspondence, and assisting with office organization.
- Performing general clerical work and related tasks as required
Required Knowledge, Skills, & Abilities:
- Willingness to learn about the tax cycle and the appropriate terminology.
- Excellent communication skills, both verbal and written, with the ability to explain complex information in a clear and understandable manner.
- Strong interpersonal skills and the ability to interact professionally with a diverse range of individuals, including senior citizens, veterans, and persons with disabilities.
- Empathetic approach to problem-solving and conflict resolution.
- Proficiency in O365, Teams, Excel, Outlook, OneDrive, & SharePoint.
- Basic math skills are essential for calculating tax estimates and analyzing assessment data.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Apply online via Indeed: https://www.indeed.com/job/office-assistant-3717ca66df2d35c4
Salary : $18 - $20