What are the responsibilities and job description for the Account Manager position at Placon Corporation?
The Account Manager is responsible for guiding New Product Development (NPD) projects through the process of transforming customer needs and requirements into thermoforming packaging solutions. The Account Manager communicates and collaborates with internal task owners across various functions to ensure the timely launch of commercialized finished goods.
Essential Accountabilities
Serve as communication liaison between Placon NPD and external/internal customers for all assigned Manage New Product Development Submit purchase requisitions, where applicable, for NPD items not covered by Perform task responsibilities within New Product Development in collaboration with Customer Experience. Shipping Information – Account Manager (Initial Shipment); Customer Experience (Subsequent Shipments). Manage all aspects of Purchased Finished Goods.
A Bachelor's degree in Business, Engineering or related field and some project management, customer service and/or
manufacturing experience; or Associate's degree with five years related experience.
Other Knowledge, Skills And Abilities
Work Environment Conditions
Inside (office) – ability to sit for 8 hours per day
Equipment/Tools Used
Computer, phone, copy machine, Oracle, MS Office software
Physical Requirements
Normal Office
Mental Requirements
Reading, Writing, Calculating Interpersonal Skills Reasoning/Analysis
Works with Minimal Supervision
Ability to manage multiple projects and priorities
Travel Frequency (in Addition To Seminars Or Related Training)
10% of the time
This job description reflects the current assignment of essential accountabilities and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons.
Essential Accountabilities
- Acknowledge first orders and send launch notifications to the NPD
- Respond to general customer inquiries (i.e. development status, shipping information, ).
- Meet with customers as needed (including occasional travel with Sales personnel).
- Gather, send and invoice
- Maintain effective communication regarding project status, requirements, changes, etc., with the customer as requested by Sales Address all customer questions and concerns in a timely manner and provide accurate information. Inform Sales personnel of any critical customer issues.
- Coordinate and maintain all necessary project information for production launches and process change requests and effectively communicate with all departments as needed.
- Coordinate quality (PPAP, ) requirements with all departments to ensure deadlines are met.
- Utilize appropriate project management tools to respond to customers'
- Project scope & goal definition
- Identify resource requirements
- Document milestones & schedules
- Facilitate team meetings & record keeping
- Follow-up on action items
- Provide accurate information to other departments regarding customer requirements and supply goods in a timely manner.
- Attend/participate in customer visits as
- Keep fellow Account Managers informed regarding assigned jobs that may affect their
- Manage project stages to meet timeline
- Communicate with designers to track projects with high probability to launch into
- Initiate ECOs on parts and
- Set up new customers in the
- Review status of projects on a weekly basis and notify key players as
- Attend regular meetings with Engineering, Operations, and Customer Service teams to discuss the status of current and upcoming projects. Participate in Design Reviews as needed.
- Customer Orders - Account Manager (1st Order); Customer Experience (Subsequent Orders)
- Cross Reference Numbers (notified by Customer Experience)
- Obtain quotes and approvals for print plates on Tyvek lidding, cartons, and
- Set up projects - specifications in Oracle and obtain account
- File approved drawings, graphics, and
- Communicate details between purchasing and sales to obtain quotes from
- Continually search for and recommend new and better ways for the department to operate and service all
- Lead and execute special projects as assigned by
- Perform all other duties as
A Bachelor's degree in Business, Engineering or related field and some project management, customer service and/or
manufacturing experience; or Associate's degree with five years related experience.
Other Knowledge, Skills And Abilities
- Outstanding organization/prioritization skills
- Excellent verbal and written communication skills
- Ability to successfully handle multiple priorities and meet tight deadlines
- Excellent interpersonal skills – ability to work positively with variety of personalities
- Excellent recordkeeping skills – ability to maintain accurate and thorough records on PC and paper files
- Good PC skills – Microsoft Office preferred
- Outstanding customer service skills
- Basic understanding of product drawings and blueprints
- Positive attitude
- Ability to work in a fast-paced environment
Work Environment Conditions
Inside (office) – ability to sit for 8 hours per day
Equipment/Tools Used
Computer, phone, copy machine, Oracle, MS Office software
Physical Requirements
Normal Office
Mental Requirements
Reading, Writing, Calculating Interpersonal Skills Reasoning/Analysis
Works with Minimal Supervision
Ability to manage multiple projects and priorities
Travel Frequency (in Addition To Seminars Or Related Training)
10% of the time
This job description reflects the current assignment of essential accountabilities and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons.