What are the responsibilities and job description for the Salesforce Business Analyst - Healthcare Platforms – 1770 position at PlacingIT?
Salesforce Business Analyst - Healthcare Platforms – 1770
Location: Remote within the U.S.
Employment Type: Full-Time, salaried w/benefits
Salary Range: $90K-$99K
Visa Restrictions: We are currently only able to consider candidates who are authorized to work in the U.S. without sponsorship.
Role Overview
We are looking for a Senior Business Analyst to take end-to-end ownership of business processes supported by Salesforce within a healthcare environment. This role sits at the intersection of operations, technology, and strategy, translating real-world workflows into scalable system solutions. You will work closely with operational leaders, product owners, and delivery teams to ensure Salesforce enhancements are purposeful, well-defined, and aligned with business outcomes.
This is a hands-on role requiring both functional expertise and the ability to guide Salesforce initiatives from concept through delivery.
- Serve as a subject-matter expert for Salesforce-based solutions, providing both functional and technical guidance across initiatives
- Lead analysis and execution of Salesforce enhancements, ensuring solutions are practical, scalable, and aligned with operational goals
- Take ownership of healthcare provider-related workflows supported by Salesforce, ensuring systems reflect real operational needs
- Develop a deep understanding of end-to-end provider operations, including onboarding, credentialing, ongoing maintenance, and offboarding
- Partner with stakeholders to clarify business problems, validate assumptions, and ensure requests are grounded in true business drivers
- Translate business objectives into clear, actionable, and testable functional requirements
- Create process maps, workflow diagrams, and gap analyses to identify inefficiencies and improvement opportunities
- Facilitate stakeholder workshops, discovery sessions, and requirement reviews to build shared understanding and alignment
- Ensure proposed solutions align with operational realities, regulatory considerations, and system constraints
- Manage and refine the product backlog, including defining user stories, acceptance criteria, and prioritization
- Act as the primary point of coordination between business teams and technical delivery teams throughout the development lifecycle
- Support Agile delivery practices, contributing to sprint planning, backlog grooming, and solution validation
(Bold items are required)
- Salesforce platform experience (functional and/or technical)
- Healthcare industry experience, ideally supporting provider-focused operations
- Demonstrated success as a Senior Business Analyst supporting complex business systems
- Strong understanding of provider lifecycle processes, including credentialing and compliance-driven workflows
- Extensive experience with requirements elicitation, documentation, validation, and traceability
- Proven ability to perform process analysis, workflow design, and business process optimization
- Experience working in Agile or Scrum delivery environments
- Strong analytical mindset with the ability to question assumptions and uncover root causes
- Excellent communication and stakeholder engagement skills, with the ability to translate business needs into technical direction
- Business needs are clearly defined, validated, and translated into actionable Salesforce solutions
- Stakeholders trust the analysis and guidance provided
- Delivery teams receive well-structured, unambiguous requirements
- Salesforce enhancements measurably improve operational efficiency and user experience
Salary : $90,000 - $99,000