What are the responsibilities and job description for the Lead Patient Care Coordinator position at PLACEM!NT by TZ Consulting?
Wellness & Aesthetics Med Spa
Location:
Hoboken Area, NJ (On-Site)
Schedule:
Tue 11-6:30 | Wed 9:30-6:30 | Thu 11-7:30 | Fri 9:30-5:30 | Sat 9:30-2:30 (Mon/Sun closed)
Employment:
Full-Time
Compensation:
$20/hr base Commission - commission structure reviewed in recruiter interview
Language:
Spanish highly preferred (not required) - bilingual candidates prioritized in review
If you love a consultative close and take pride in white-glove patient service, this is a front-desk leadership role with real ownership. You will manage the patient experience from first contact to check-out and drive outcomes tied to membership enrollment and membership retention. If you enjoy consultative care - not assembly-line medicine - and want to grow with a clinic investing in quality, keep reading.
- Lead-to-visit conversion: respond to inquiries, book visits, and keep patients moving through the schedule with strong follow-up discipline.
- Membership enrollment: confidently explain services, promotions, and membership programs - and ask for the close at the right time.
- Membership retention: prevent churn with save conversations, proactive outreach, and reactivation follow-ups. This role explicitly prioritizes retention programs.
- Rebooking: support sales by rebooking appointments and collaborating with the team to hit retention goals.
- Keep patient flow seamless: check-ins/outs, accurate records, and calm service recovery when things get busy.
- Own the schedule: confirmations, waitlist management, and daily optimization to reduce gaps and no-shows.
- Maintain a high-standards environment: professional presence, crisp communication, and a lobby that matches the brand experience.
This is a lead role. You will help set the pace at the desk, coach standards day-to-day, and support a small team of 1-2 other PCCs. The lead seat carries real ownership - not a title without substance.
These are the core KPIs tracked for this role:
- Patient satisfaction and loyalty
- Appointment rebooking rate
- Membership conversion percentage
- Accuracy of scheduling and documentation
Plus practical sales-desk indicators: follow-up completion and show-rate management.
Requirements
- Customer-facing front desk or coordinator experience in a relevant environment: med spa, dental/ortho, plastics, concierge, hospitality, or similar.
- Closing instincts: you can guide a conversation, handle objections, and ask for commitment in a way that feels professional - not pushy.
- Exposure to memberships, packages, or retention - or adjacent conversion responsibility such as treatment plan acceptance, service upgrades, or subscription programs.
- Strong scheduling and systems comfort; scheduling software and administrative tools experience preferred. Zenoti is a plus.
- Ability to multitask, stay organized, and remain calm in a busy patient-facing environment.
- Schedule availability to cover clinic hours including evenings and Saturdays as needed.
- Spanish highly preferred (not required). Bilingual candidates will be prioritized in review.
BenefitsCompensation Benefits
- $20/hr base Commission. Commission structure and performance incentives reviewed in the recruiter interview.
- Growth pathway: this is a lead seat with real scope and room to expand responsibility over time.
- Consistent schedule with a defined weekly cadence - no unpredictable hours.
- Full-spectrum wellness and aesthetics environment where your contribution to membership and retention is visible and rewarded.
This is an established, full-spectrum wellness and aesthetics med spa in Hoboken, NJ. The model blends advanced aesthetic services - injectables, skincare, microneedling - with longevity-focused care including hormone optimization, IV therapy, and medical weight management. The practice is built around a high-touch, consultative patient experience - not assembly-line medicine. The right person for this role is someone who takes pride in white-glove service, earns patient trust through genuine attention, and understands that the front desk drives the outcomes that keep patients coming back.
Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → PLACEM!NT
We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at recruiting@placemint.agency. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including New Jersey requirements where applicable). PLACEM!NT is supporting this search on behalf of our client. All communication will come from a @placemint.agency email address.
Salary : $18 - $20