Front Desk Associate (Med Spa & Wellness)

You are the first person a patient sees and the last impression they leave with. If you thrive in a fast-paced environment, genuinely enjoy helping people, and know how to keep the front of a premium practice running smoothly while also having natural instincts for booking, rebooking, and membership conversations - this role is built for you. We are looking for someone who wants to grow with the center from the ground up.

This is a brand-new 4Ever Young center opening in Allen, TX, operating as part of 4Ever Young's national network and held to the full brand standard. We are building a team for the long term and are looking for a Front Desk Associate who wants to grow with the center from day one. The Front Desk Associate / Patient Care Coordinator (PCC) is the operational and experiential anchor of the front of house. You will manage patient flow, own the phone and scheduling queue, support providers with check-ins and check-outs, and educate patients on services, membership programs, and promotions in a way that feels natural and consultative - never pushy. You will work closely with the clinical team to drive rebooking and retention goals.

• Own the patient experience: warm check-in and check-out, accurate records, clean and welcoming front-of-house environment.
  
• Manage scheduling and communications: answer phones, book and confirm appointments, manage waitlists, and respond to patient messages.
  
• Sales - Educate and convert: introduce patients to services, promotions, and VIP/membership programs in a consultative, education-first way.
  
• Drive rebooking and retention: ensure every patient leaves with a clear next step; follow up on lapsed patients as needed.
  
• Handle payments and admin: process transactions, maintain patient records in the EMR system, and ensure HIPAA compliance.
  
• Support the team: assist with center events, supply tracking, and any operational tasks that keep the center running at standard.
  

• Customer-facing experience in medical/dental front office, med spa/aesthetics, hospitality concierge, or membership sales and administration.
  
• Natural consultative instincts: you can guide patients to the right next step without it feeling like a sales conversation.
  
• Strong multitasking and attention to detail - you stay organized and accurate when phones, arrivals, and team needs are all happening at once.
  
• Clear, professional communication in person, on the phone, and in writing.
  
• Familiarity with scheduling software (Zenoti) or EMR systems preferred; willingness to learn required.
  
• Part-time availability, about 20 hours per week, including every Saturday. Saturdays are a firm requirement; additional shifts are scheduled across the week.
  
• Flexible and team-first: excited to help open a brand-new center and open to flexing your additional weekday shifts as the schedule settles.
  

• $18-$22/hr base commensurate with experience, plus performance incentives.
  
• As this is a new center opening, benefits are still being developed and will be discussed as part of the offer process.
  
• Consistent part-time schedule, about 20 hours per week including Saturdays. No on-call.
  

Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → placeM!NT

We're recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at recruiting@placemint.agency. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (Texas). placeM!NT is supporting 4Ever Young Allen with recruitment. All communication will come from a @placemint.agency email address.