Leasing Manager

Leasing Manager

Reports To: Director of Property Management

Job Type: Full-Time (Non-Exempt)

Location: Main Office

Position Summary The Leasing Manager supports the Director of Property Management in overseeing the daily operations and performance of multiple multifamily residential communities. This role is responsible for driving occupancy, managing accounts receivable, minimizing delinquency, and ensuring timely rent collection across assigned properties. The Leasing Manager leads and develops leasing and on-site staff, ensuring operational consistency, regulatory compliance, and adherence to company policies and service standards.

Key responsibilities include monitoring property performance metrics, assisting with financial processes such as bank receipting, deposits, and basic accounting support, maintaining accurate resident records, and delivering exceptional resident experiences. This role requires strong leadership, a professional demeanor, and excellent communication skills to effectively manage teams, support strategic marketing efforts, and collaborate with internal stakeholders to drive company growth.

Key Responsibilities

Team Supervision & Leadership

• Directly supervise, mentor, and evaluate leasing agents and support staff.
• Foster a positive, accountable, and collaborative team culture.
• Lead regular team meetings, set performance goals, and provide ongoing coaching.
• Assist with hiring, onboarding, and training of new leasing staff.
• Conduct performance evaluations and support professional growth.

Leasing & Marketing Strategy

• Lead the leasing team and assist onsite teams to meet occupancy and revenue goals.
• Monitor leasing activity, tours, applications, and move-ins to ensure smooth operations.
• Direct leasing agents to implement effective marketing strategies.
• Evaluate market conditions and adjust pricing strategies as needed.
• Ensure a strong online presence and manage reputation across platforms.
• Manage single-family homes and unmanaged sites, ensuring timely resolution and proper documentation of resident and property-related issues.
• Ensure accurate completion of leasing paperwork and compliance with Fair Housing laws and company policies.

Accounts Receivable / Rent Collection

• Manage the rent collection process to ensure timely payments from residents.
• Monitor delinquencies across assigned properties, generate reports, issue non-payment notices, and coordinate follow-up actions.
• Work with residents on payment arrangements and escalate issues when necessary.
• Coordinate with legal teams on evictions and court proceedings as applicable.
• Maintain accurate resident ledgers and ensure timely posting of payments.

Financial Performance & Reporting

• Support property budgets in collaboration with site teams.
• Review financial reports and key performance indicators to ensure strong performance.
• Identify opportunities to improve revenue and manage expenses.
• Prepare regular AR reports and provide performance updates and recommendations to leadership.
• Assist in monthly close-out processes and audits as needed.

Customer Service & Resident Relations

• Serve as the point of contact for escalated resident concerns related to rent, account, or operational issues.
• Educate residents on payment options, portal use, and rent policies.
• Promote positive resident satisfaction and community culture.

Compliance & Risk Management

• Ensure compliance with Fair Housing laws, landlord/tenant regulations, and safety requirements.
• Oversee audits, file reviews, and operational compliance checks.
• Address escalated resident concerns and legal matters when necessary.
• Promote safe property conditions and adherence to risk management protocols.
• Ensure adherence to company rent collection procedures and local/state laws.

Maintenance Coordination

• Partner with maintenance teams to ensure timely completion of work orders and unit turns.
• Support preventive maintenance programs across properties.
• Assist in coordination of larger repair projects and vendor contracts.
• Ensure properties maintain strong curb appeal and asset value.

Other tasks as assigned by the Director of Property Management. This job description is not an all-inclusive list of functions and tasks and may evolve over the course of employment.

Qualifications

• 3 years of property management or leasing experience with strong operational and financial performance
• Minimum 1 year of supervisory or team leadership experience
• Oregon Property Management License preferred (or ability to obtain the OPML within 6 months of hire date)
• Familiarity with property management software (AppFolio, TenantTech, PropertyMELD)
• Strong understanding of rent collection processes and AR best practices
• In-depth knowledge of Oregon property management regulations and compliance standards
• Proven experience managing property financials and budgets
• Strong leadership, communication, and conflict resolution skills
• Strategic thinker with strong analytical and problem-solving abilities
• Reliable transportation and ability to travel between properties regularly

Knowledge, Skills & Abilities

• Strong knowledge of property management operations, financial reporting, and Oregon landlord-tenant laws
• Proven ability to lead teams, manage multiple properties, and drive portfolio performance
• Skilled in lease administration, vendor management, budgeting, and compliance
• Proficient in property management software and Microsoft Office Suite
• Ability to manage competing priorities and adapt to changing needs independently

Physical Demands & Work Environment

• Frequent travel between properties, including walking, standing, climbing stairs, and on-site inspections
• Ability to lift and carry items up to 25 lbs.
• Regular use of computers, phones, and office equipment
• Office and on-site work environments with occasional outdoor exposure
• Fast-paced, deadline-driven setting with occasional after-hours availability

Compensation & Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Group voluntary life insurance
• Paid time off and paid holidays
• Phone and mileage reimbursement

About Place 2B Properties Place 2B Properties specializes in the management of residential and multifamily properties throughout the Willamette Valley and surrounding areas. We offer a unique, positive work environment with opportunities for growth and career development. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.