Department: Operations                                          Job Status: Full Time

FLSA Status: Exempt Reports To: Director or Regional Manager

Job Type: Regular Positions Supervised: Hourly positions

Work Schedule: Full Time

POSITION SUMMARY

The Site Manager is responsible for leading all daily operations and administrative functions for an on-site Third-Party Management (TPM) operation within a customer distribution center. This role provides direct, hands-on leadership to hourly teams responsible for pallet sorting and material handling activities, while ensuring seamless operational support of the customer’s distribution center.

The Site Manager is accountable for safety, productivity, quality, staffing, and service execution, and works closely with on-site DC leadership to meet operational requirements and performance expectations. This role ensures compliance with company policies, safety standards, and customer requirements, while actively identifying opportunities to improve efficiency, reduce cost, and enhance service delivery.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Train and develop onsite personnel in assigned facility to ensure specific site goals are met.
• Ensure standards of production, quality, safety, and equipment are maintained through a cost-effective process to ensure maximum productivity.
• Provide leadership and guidance to facilitate action plans in a timely and proactive manner.
• Work closely with customers, external and internal, to ensure relationships are established and maintained at the highest level.
• Troubleshoot, investigate, and make recommendations to implement solutions to problems related to any area of the facility.
• Analyze and communicate financial, operational, and administrative problems or concerns and work to resolve them in a prompt, professional manner.
• Advise Regional Manager or Director of any labor, safety, security, customer, or employee relations concerns.
• Work closely with HR and Risk teams to ensure compliance with all company policies and procedures to ensure they are administered fairly and consistently.
• Monitor regulatory compliance and conduct periodic Compliance Audits.

POSITION QUALIFICATIONS

Competency Statement(s)

• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Communication, Written/Oral - Ability to communicate effectively with others using the spoken word and in writing.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures. Customers include divisions within Propak as well as external customers.
• Decision Making - Ability to make critical decisions while following company procedures.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.

SKILLS & ABILITIES

Education: Bachelor’s Degree (4-year college or technical school): Preferred

Experience: 1 years of experience in Operations Management

Computer Skills: Proficient in Microsoft Office products

Certifications & Licenses:   Valid Driver’s License

Other Requirements:          

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently)             Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly)             Position requires this activity more than 66% of the time (5.5 hrs/day)

Other Physical Requirements

• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - Ability to hear safety alarms and equipment horns
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE) - Steel Toe Shoes, Ear Plugs, Safety Glasses, and other requirements based on activity

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.