Senior IT Coordinator - IT Lead ( Fort Lauderdale)

About PKF O’Connor Davies

PKF O’Connor Davies is a top-ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients.

Our mission is to provide exceptional service while fostering long-term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence.

At PKF O’Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset, and we invest in their growth and success through mentorship, professional development, and continuous learning opportunities. Our goal is to foster a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We are also committed to supporting work–life balance, offering flexibility and resources to help our team members grow their careers while maintaining fulfilling personal lives.

If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O’Connor Davies is the place for you!

Locations:   Fort Laurderdale, FL

The IT Lead’s role will help drive our IT department to function more efficiently and effectively with the goal of maximizing end user satisfaction. This includes overseeing the support of IT related operations in the firm’s Ft. Lauderdale, Florida office. Flexible working options available.

Essential Duties:

• IT point of contact and escalation point for IT needs associated with the Ft. Lauderdale office (approximately 50 end users).
• Asset Management of Ft. Lauderdale office equipment (procure, configure, provisioning, tracking, disposal).
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware and associated documentation.
• Handle business-critical IT tasks and systems administration.
• Escalation point for IT service desk issue resolution, provide first contact support of incoming requests when required based on the volume of overall service desk requests.
• Monitor progress of open service desk tickets, prioritizing tickets generated by members of the Ft. Lauderdale office to ensure they are assigned and addressed within SLA.
• Ability to work directly with vendor support to resolve issues when required.
• Communicate announcements as required for maintenance windows, unplanned outages and application deployments.
• Contribute to technician knowledgebase as needed.
• Build rapport with, and elicit IT related business needs from, business staff and service desk customers and recommend relative prioritization of requests based on business impact/need.
• Assist in planning and executing office-specific and firm wide maintenance activities (Windows server security and operating system updates, application, and infrastructure upgrades, etc).
• Research and evaluate emerging technologies, hardware, and software.
• Own and lead projects, solutions, and key responsibilities within a larger business initiative.
• Provide suggestions/recommendations for continuous improvement, lead the implementation of approved recommendations.
• Escalate incidents with accurate documentation to suitable senior manager/director, when required.
• Oversee development and dissemination of help sheets, user guides, and FAQ lists for end users.
• Ability to work overtime (weekday and/or weekend) and scheduled on-call support rotations during peak seasons.

Qualifications:

• Bachelor’s degree from an accredited college/university is required. Degree with IT related discipline strongly preferred.
• Minimum of 5 years IT experience, experience working in an onshore/offshore model preferred.
• Demonstrated leadership skills.
• Strong written, oral communication skills and documentation skills.
• Strong interpersonal skills, with a focus on rapport building and active listening skills.
• Strong organizational skills and attention to detail.
• Service management – experience managing end user expectations and end user satisfaction.
• Ability to work as part of a global team and independently with remote supervision and support.
• Experience that is preferred but not essential:
  • Experience in an IT role with an Accounting/Advisory firm.
  • Industry certifications.
  • Workstation imaging and distribution, configuring/moving desktop equipment.
  • Demonstrated expertise in the Active Directory management and security.
  • Demonstrated expertise in Microsoft Endpoint Manager tools (InTune, Config. Mgr, Autopilot) and expertise in configuring and managing conditional access rules.
  • Experience with security monitoring processes and tools (e.g. SentinelOne or Carbon Black EDR, Mimecast, PhishER, KnowBe4, Thycotic/Delinea or Varonis Privileged Access Management).
  • Hands-on Azure Virtual Desktop (AVD) environment, or equivalent setup and administration.
  • Application support experience with Document Management Systems (e.g. iChannel, Wolters Kluwer CCH Axcess Document) and Tax and Audit software (Wolters Kluwer CCH ProSystem fx/Axcess Tax and ProSystem fx Engagement, BNA Suite, Yearli, QuickBooks).
  • Experience with MS Exchange/O365/MS Teams/Sharepoint administration.
  • Experience with user and device monitoring/management and diagnostic utilities (e.g. InTune MDM, MS Authenticator MFA, BitLocker).
  • Experience with PowerShell and/or automation tools (e.g. MS Flow).
  • Experience with network and server management tools (e.g. Pulseway, LogicMonitor).
  • Familiarity with the fundamental principles of ITIL.
  • Deploying pre-packaged software using distribution tools and processes as requested by end users.

Compensation & Benefits: 

Actual compensation will be dependent upon the specific role, office location as well as the individual’s qualifications, experience, skills, and certifications. 

At PKFOD, we value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer:

• Medical, Dental, and Vision plans
• Basic Life, AD&D, and Voluntary Life Insurance
• 401(k) plan and Profit-Sharing program
• Flexible Spending & Health Saving accounts
• Employee Assistance, Wellness, and Work-life programs
• Commuter & Parking benefits programs
• Inclusive Parental Leave Benefits
• Generous Paid Time Off (PTO)
• Paid Firm Holidays
• Community & Volunteering programs
• Recognition & Rewards programs
• Training & Certification programs
• Discretionary Performance Bonus

*Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process. 

We are interested in all qualified candidates who are currently authorized to work in the United States. However, we are not able to sponsor work visas.

PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law.

To all staffing agencies: PKF O'Connor Davies Advisory, LLP (“PKFOD”) will not be utilizing agencies to staff this position. Please do not forward resumes to PKFOD partners and/or employees at any of our locations regarding this position. Any recruiter who would like to partner with PKFOD on other positions must have an updated contractual agreement with PKFOD through the Director of Talent Acquisition. Please be reminded, PKFOD is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of PKFOD.

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