What are the responsibilities and job description for the Desktop Support Technician position at PJ Dick - Trumbull - Lindy?
Desktop Support Technician - Temporary Six-Month Assignment with Potential to Go Full-time!
Position Summary
We are seeking a customer‑focused Desktop Support Technician to deliver hands‑on and remote Tier 1-2 technical support in a Microsoft 365-first environment. This role supports end users across Windows devices and Microsoft cloud services, with a strong focus on Outlook/Exchange Online, SharePoint/OneDrive, and modern endpoint management using Microsoft Intune and Windows Autopilot.
The ideal candidate thrives in a fast‑paced support environment, demonstrates excellent customer service skills. Candidates must be capable of independently managing their assigned workload while actively collaborating with the extended IT team as needed. This is a fully onsite role, requiring consistent punctuality, responsiveness, and presence to support end users effectively.
Key Responsibilities
End‑User Support
PJ Dick-Trumbull-The Lindy Group strives to create a diverse, safe, welcoming, and inclusive work environment in which all teams can excel.
We are an Equal Opportunity and VEVRAA Federal Contracting Employer and welcome all applications from a wide range of candidates, including covered veterans, minorities, females, and people with disabilities. Our policy is clear: We do not discriminate based on any characteristic protected by law.
To view our EEO policy, click here; to view our Section 503 and VEVRAA Affirmative Action Policy, click here.
#HPS26
Position Summary
We are seeking a customer‑focused Desktop Support Technician to deliver hands‑on and remote Tier 1-2 technical support in a Microsoft 365-first environment. This role supports end users across Windows devices and Microsoft cloud services, with a strong focus on Outlook/Exchange Online, SharePoint/OneDrive, and modern endpoint management using Microsoft Intune and Windows Autopilot.
The ideal candidate thrives in a fast‑paced support environment, demonstrates excellent customer service skills. Candidates must be capable of independently managing their assigned workload while actively collaborating with the extended IT team as needed. This is a fully onsite role, requiring consistent punctuality, responsiveness, and presence to support end users effectively.
Key Responsibilities
End‑User Support
- Provide Tier 1-2 end‑user support in person, by phone, and remotely.
- Manage incidents and service requests through the ticketing system; prioritize, document, and escalate issues as appropriate.
- Deliver professional, customer‑focused support to users with varying technical skill levels.
- Support Microsoft 365 applications and services, including:
- Outlook/Exchange Online (profile issues, authentication, add‑ins, connectivity)
- SharePoint/OneDrive (sync issues, permissions basics and troubleshooting)
- Microsoft Teams (client and device‑level troubleshooting)
- Assist users with file access issues including SharePoint and Azure Files.
- Provide assistance where needed during our ongoing M365 transformation.
- Provision, configure, and deploy Windows devices using Windows Autopilot and Microsoft Intune.
- Enroll devices and apply configuration profiles, compliance policies, and applications.
- Assist with Autopilot registrations, device tagging, and troubleshooting provisioning failures.
- Package, deploy, and update applications; troubleshoot installation issues in Autopilot/Intune builds.
- IOS device support
- Support user sign‑in experiences, including:
- Windows Hello for Business
- MFA‑related authentication issues
- Basic account and access troubleshooting
- Work within defined escalation paths and security boundaries.
- Perform workstation lifecycle tasks, including:
- Hardware setup (laptops, desktops, docks, monitors, printers)
- Break/fix troubleshooting and repair coordination
- Inventory tracking and lifecycle support planning (aging devices, stock levels)
- Coordinate replacements and manage asset movements as needed.
- Create and update knowledge base articles and standardized PC setup documentation.
- Share repeatable procedures and best practices to improve consistency and reduce ticket volume.
- Provide occasional support for jobsite or field office setups, including:
- Network connectivity and peripheral troubleshooting
- Conference room and AV support
- Transporting IT equipment when required
- 3-5 years of experience in desktop support, help desk, or End User Computing (EUC) roles.
- Strong troubleshooting skills with:
- Windows 10/11
- Microsoft 365 Apps
- Common endpoint hardware (laptops, docks, monitors, printers)
- Working knowledge of:
- Microsoft 365, especially Outlook/Exchange Online and SharePoint/OneDrive
- Microsoft Intune device enrollment, configuration, and application deployment basics
- Windows Autopilot provisioning concepts and troubleshooting
- Excellent customer service, communication, and documentation skills.
- Ability to manage multiple tickets and tasks with strong follow‑through in a dynamic environment.
- Associate's degree or higher in an IT-related field (or equivalent work experience).
- Industry-related certifications preferred (e.g., CompTIA A , Network , Microsoft certifications, or similar).
PJ Dick-Trumbull-The Lindy Group strives to create a diverse, safe, welcoming, and inclusive work environment in which all teams can excel.
We are an Equal Opportunity and VEVRAA Federal Contracting Employer and welcome all applications from a wide range of candidates, including covered veterans, minorities, females, and people with disabilities. Our policy is clear: We do not discriminate based on any characteristic protected by law.
To view our EEO policy, click here; to view our Section 503 and VEVRAA Affirmative Action Policy, click here.
#HPS26