What are the responsibilities and job description for the Guest Service Manager position at Pizza Ranch - Iowa City?
Introduction:
We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front of house and guest services operations of our restaurant The Guest Services Manager will be responsible for managing a team of guest Service team members, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
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Manage and lead a team of guest service team members, including scheduling, training, and performance evaluations
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Oversee the daily operation of the front of house, including handling guest check-ins, check-outs, and requests
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Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized Dining area and adhering to safety protocols
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Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
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Monitor and maintain guest service levels, including cleaning and restocking as needed
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Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
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Other duties as assigned
Qualifications:
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Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
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Strong leadership and communication skills
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Ability to multitask and handle a high-volume workload
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Proficiency with computer systems and software, such as Microsoft Office and property management systems
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Flexibility to work evenings, weekends, and holidays as needed
Perks:
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Medical, dental, and vision insurance
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Professional development opportunities
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Positive and supportive work environment
Salary : $18