What are the responsibilities and job description for the General Manager position at Pizza Inn?
The General Manager is responsible for the successful execution of the Pizza Inn experience through serving the guest in a team member capacity, directing team members, and overseeing all aspects of the operation, including recruitment, development, scheduling, forecasting, ordering, inventory, performance management, guest service, financial performance, and reporting.
Physical & Mental Requirements:
- Must be able to stand for periods of up to 11 hours
- Must be able to read and write to facilitate communication
- Must be able to speak clearly and listen attentively to team members and management
- Must be able to bend, stoop, and kneel repeatedly over a long period of time
- Must be able to lift up to 40 pounds
Minimum Qualifications:
- Must be able to operate with minimal supervision
- Must be able to direct others and delegate responsibilities
- Must be able to effectively communicate with, listen to and engage guests and team members
- Must be able to calmly and professionally address and resolve guest concerns
- Must have a sense of urgency
- Must be organized, flexible, and detail-oriented
- Must be able to comprehend and execute local food-handling laws and standards
- Must be able to comprehend and execute Pizza Inn standards and expectations
- Must be able to act in a professional manner that promotes a pleasant work environment
- Must be able to cross-train in all positions, and successfully pass a manager skill test
- Must be able to focus and perform with a high level of energy throughout the shift
- Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
- Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system
Basic Qualifications:
- Prior restaurant or customer service experience (at least 2 years)
- Prior supervisory experience (at least 1 year)
- High school degree, or equivalent
- Prior General Manager or management experience is preferred, but not required
Essential Job Functions:
- Able to perform the essential job functions of the team member position
- Direct team members and delegate responsibilities
- Perform register closeouts and bank deposits
- Address and resolve guest concerns
- Open and/or close store, including the execution of related responsibilities
- Manage all aspects of recruitment, development, and performance management of team members
- Forecast sales, schedule associates, and manage payroll based on business patterns
- Manage product ordering and inventorying, maintaining proper level of stock
- Own the financial and guest satisfaction performance of the restaurant, reviewing and reporting relevant documents and information in a timely manner
- Perform other related duties, as assigned by company management
Pizza Inn has been America's Hometown Pizza Place since 1958. We have been serving Spartanburg and the surrounding communities since 1962. We offer a fun, fast-paced, friendly environment where team members can immediately contribute to the process as they learn and grow.
