What are the responsibilities and job description for the General Manager position at Pizza Hut?
Position: Pizza Hut Restaurant General Manager (RGM)
Job Summary:
Reports to District Manager –
Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.
Pay Rate(If Applicable):
Duties/Responsibilities
- Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
- Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
- Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
- Maintain Excellent Customer Service Standards
- Enforce and Follow Pizza Hut Service Principals
- (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
- Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
- Ensure All Teams Members Have the Tools and Knowledge Necessary for Success
- Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
- Develop a Store Team that Has High Customer Satisfaction Results
- Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
- (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
- Work with District Manager to Keep Facility Up to Standard and in Good Repair
- Responsible for Restaurant P&L Management
- Evaluate and Improve Operational and Financial Performance of Restaurant
- Communicate Company Initiatives and Programs to Restaurant Teams
- Own the Career Development and Performance Management Process for Restaurant Team (MSM)
- Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
- Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
- Compliant with All Laws and Regulations
- Ensures a Safe Work Environment is Provided in Restaurant
- Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
- Demonstrate Trade Area Knowledge
- Manage and Maintain Positive Vendor Relationships
- Brand Steward for Pizza Hut Brand
- Maintain Restaurant Calendar
- Manages and adheres to Tasty Hut, LLC Handbook and Policies
- Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
- Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
- Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
- Other Duties as Assigned
Training/Requirements.
- Be A Customer Maniac! - All Roles
- ServSafe Certified
- Lead On! Shift Leader
- MSM Course 10
- Proficient at Microsoft Office
- Lead On! General Manager and Computer basics
- Reliable Transportation
- Communicate, Give Feedback
- Valid Driver's License and Car Insurance Required
- Adhere to GM Schedule Requirements (Peak Hours)
- Motor Vehicle Record Check