What are the responsibilities and job description for the Customer Service Representative position at Pizza Hut?
As a Customer Service Representative (CSR) or Hostess at Pizza Hut, you are the first point of contact for our customers, ensuring they receive exceptional service from the moment they place an order. Your role is essential in handling customer inquiries, processing orders accurately, and making sure our guests feel valued. Whether taking orders over the phone or assisting with dine-in service, you will play a vital role in creating a great customer experience.
Responsibilities:
- Answer phone calls professionally and assist customers with orders and inquiries.
- Process orders accurately while upselling promotions and menu items.
- Communicate clearly with customers and team members to ensure order accuracy.
- Maintain a friendly and welcoming demeanor to provide top-tier customer service.
- Resolve customer concerns promptly and effectively.
- Assist in organizing takeout and delivery orders for smooth operations.
- Support front-of-house duties, such as greeting guests and helping with seating when
necessary.
Qualifications:
- Must be at least 16 years old.
- Friendly and confident communicator, especially over the phone.
- Strong multitasking skills and ability to work in a fast-paced environment.
- Attention to detail and accuracy in processing orders.
- Enthusiastic about food service and customer satisfaction.
- Punctual, dependable, and a great team player.
Why Join Us?
- Competitive pay with flexible scheduling.
- A fun and fast-paced work environment.
- Career growth and advancement opportunities within Pizza Hut.
- The chance to develop customer service and communication skills that last a lifetime.
Join our team and be part of a company that values exceptional service and a great work environment. Apply today!