What are the responsibilities and job description for the Call Center Shift Manager position at Pizza Hut?
Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent contractors to ensure that we provide excellent Customer Service. Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert.
We can provide a flexible schedule, but business needs demand that many hours will be evenings and weekends when call volume is the highest.
No experience necessary, but MUST exhibit great communication skills, professionalism and maturity, and a desire to learn and grow.
What are we looking for?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
Must be honest and friendly and a team player.
Must be able to get along and communicate easily with people.