What are the responsibilities and job description for the Area Coach position at Pizza Hut?
Function: Restaurant Operations
Basic Purpose and Objectives of the Position
The Area Coach (AC) provides overall leadership and direct supervision of approximately 6-10 Pizza Hut restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual set of restaurants.
Job Description
The position is intended to be almost exclusively as support for the RGMs. The AC accomplishes these objectives by actively engaging in the coaching and direction of RGMs, and Assistant Managers (AMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.
Minimum Requirements
Educational Attainment/Experience Requirements
- Strong preference for internal promote from RGM position
- AA/undergraduate degree or equivalent Pizza Hut/industry experience
- 6-8 years supervisory experience in either a food service or retail environment
- Thorough knowledge of Pizza Hut performance metrics, product specifications and management systems
- Demonstrated record of achievement in the selection, coaching and development of managerial employees
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction