Global Operations Manager

About the Company

Pixio is a design-forward gaming and lifestyle brand that blurs the line between work and play - because your setup should be exciting, no matter the task. We create high-performance gaming monitors and a growing range of gaming accessories that bring color, functionality, and personality to every desk. At Pixio, we believe the digital realm should be vibrant, creative, and full of self-expression. Whether someone is deep in gameplay, editing their next visual masterpiece, or working on their dream music project, their setup should elevate their flow, not kill the vibe. And this is just the beginning: we’re continuing to expand into new product categories to build a complete, cohesive ecosystem for modern gamers and creators. We cut through the fluff to deliver gear that inspires play, productivity, and individuality.

Role Overview

• The Global Operations Manager plays a key role in overseeing Pixio’s global partner account management, production scheduling, and primarily supporting operations.
• This position ensures seamless coordination across internal teams and external manufacturing/partner channels, driving operational efficiency, accuracy, and profitability.
• The ideal candidate is detail-oriented, bilingual in English and Korean, and capable of managing multiple concurrent projects across different time zones.

Key Responsibilities

1. Partner & Account Management

• Manage daily operations and communication for global partner accounts.
• Oversee invoicing, payment tracking, credit memos, SRs, and related documentation.
• Maintain transparent communication and alignment among Pixio HQ, the China team, and partner companies.
• Ensure on-time delivery and fulfillment in accordance with partner requirements and production schedules.

2. Supply Chain & Logistics Management

• Coordinate production updates, QC timelines, and shipment schedules with the China team.
• Manage customs documentation and delivery tracking for both inbound and outbound logistics.
• Anticipate and mitigate operational bottlenecks to maintain on-time shipments and compliance with partner SLAs.
• Oversee and optimize inventory flow between regions (U.S. and others).

3. System & Process Optimization

• Lead the implementation and integration of ERP/EDI systems—these systems will need to be installed at Pixio—to improve data visibility and automate workflows.
• Standardize reporting formats and ensure consistent tracking of operational metrics.
• Build scalable systems to support global growth and multi-partner collaboration.
• Identify process inefficiencies and recommend continuous improvements.

4. Financial & Analytical Support

• Support the Financial Operations Analyst function by preparing cost, profitability, and SR/rebate analysis reports.
• Monitor (future) partners’ financial performance and ensure alignment with budgeted targets.
• Collaborate with leadership to develop sustainable cost structures and pricing models for long-term growth.

5. Cross-Department & Global Collaboration

• Serve as the main liaison among the Operations, Sales/BD, E-commerce, Creative, and Marketing teams.
• Facilitate information flow across global regions to ensure alignment with company objectives.
• Support the Director and senior leadership with project planning, forecasting, and performance reviews.

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, Supply Chain, International Trade, or related field.
• Experience: Minimum 3 years in global operations or key account management (preferably in consumer electronics, manufacturing, or e-commerce).
• Language: Proficiency in English and Korean (both written and verbal) required.
• Technical Skills: ERP/EDI: Hands-on ERP/EDI experience required; will lead ERP/EDI build and integration at Pixio. Prior experience setting up or implementing ERP/EDI systems is preferred. Data Visualization: Strong data visualization experience required. Proficiency with Tableau, Microsoft Power BI, Looker/Looker Studio, and/or Python visualization libraries (Matplotlib, Seaborn, Plotly) preferred. Familiarity with international shipping, import/export documentation, and customs procedures.
• Soft Skills: Strong communication and cross-cultural coordination skills. Excellent problem-solving and time management abilities. High sense of ownership, adaptability, and analytical thinking.

Key Performance Indicators (KPIs)

• Quality and level of detail in partner updates regarding on-time delivery performance and production accuracy.
• Efficiency in ERP/EDI adoption and reporting consistency.
• Reduction in operational delays, errors, or miscommunication.
• Partner satisfaction.
• Contribution to profitability through cost control and efficiency improvements.

Salary range: $90,000–$110,000 annually, commensurate with experience and qualifications.

Job Type: Full-time, Exempt

Work Location: Torrance, CA, On-site

Benefits:

• Medical, Dental, Vision insurance
• Paid time off
• Retirement plan
• Employee discount