E-commerce Strategy and Operations Manager, Amazon

Job Description

OUR COMPANY: As one of the fastest-growing independent beauty brands, Pixi Beauty has built an incredible worldwide reputation and is quickly becoming one of the most recognized brands in the industry.

Your Role: You will play a pivotal role in amplifying our brand's visibility on Amazon. As an Amazon expert, your blend of analytical prowess and platform-specific know-how will elevate Pixi Beauty's digital presence and foster robust consumer connections.

Responsibilities

Amazon Operations:

• Daily Management: Oversee day-to-day operations for Pixi’s Amazon marketplace across all markets.
• Product Listings: Optimize product listings to ensure high visibility and engagement on Amazon.
• Issue Resolution: Navigate and resolve issues related to account standings, listing restrictions, or any Amazon-related challenges.
• Content Creation: Collaborate with the creative team to produce high-quality visuals and content for Amazon listings.
• Campaigns: Manage campaigns on Amazon to increase sales and brand visibility.
• Brand Compliance: Ensure all listings align with Pixi's branding guidelines and adhere to Amazon-specific requirements.
  
  

Amazon Strategy

• Performance Analysis: Analyze performance metrics to strategize and implement improvements in listing quality.
• Go-to-Market Strategy: Develop and launch a best-in-class Amazon go-to-market strategy.
• Market Research: Research and identify new platform features and opportunities for Pixi Beauty products.
• Growth Planning: Support quarterly strategic growth planning and present findings to the Senior Leadership Team.
• International Expansion: Expand into Amazon markets globally at pace (1 market per quarter minimum).
  
  

Coordination And Reporting

• Product Availability: Partner with the operations team to ensure timely product availability and order fulfillment for Amazon orders.
• Performance Reports: Generate regular performance reports detailing sales volume, marketplace health, and customer reviews/feedback.
• Customer Service Liaison: Liaise with customer service to address and resolve product or delivery issues highlighted by customers on Amazon.
  
  

Team Collaboration

• Digital Marketing Integration: Work closely with the digital marketing team to cohesively advertise and promote products on Amazon.
• Account Management: Collaborate with the EMEA account management team to ensure stock availability, pricing accuracy, and promotional consistency.
• Insight Sharing: Share insights from Amazon analytics with the wider team to inform broader marketing and sales strategies.
• Senior Management Collaboration: Work closely with the Senior Management Team to enable maximum growth.
  
  

Requirements

• Minimum of 5 years of experience in digital sales or e-commerce, with a focus on managing Amazon listings.
• Experience in the beauty industry is preferred but not mandatory.
• Bachelor's degree in Digital Marketing, Business, or a related field.
• Demonstrated expertise in Amazon marketplace management.
• Proficiency in analytics tools and the ability to draw actionable insights from complex datasets.
• Strong understanding of Amazon’s algorithms and search ranking factors.
• Excellent verbal and written communication skills.
• Experience in using MS Office and familiarity with ERP systems like NetSuite is a plus.
• Adaptable, proactive, and keen to work in a dynamic environment.
  
  

Join us on this incredible journey and be a pivotal part of Pixi Beauty's digital evolution.