| Position Summary | Great Plains Product Owner (Hands-On / Level 3 Support) The Great Plains Product Owner is responsible for owning the vision, roadmap, and day-to-day execution of a designated Enterprise Resource Planning (GP) platform. This role serves as the primary functional and business owner of the GP, ensuring the system delivers measurable business value while remaining stable, scalable, and well-supported. In addition to traditional product ownership responsibilities, this role is highly hands-on and provides Level 3 (L3) GP support, acting as the internal subject-matter expert for complex functional issues, configuration, integrations, and system behavior. The GP Product Owner bridges business operations, IT, vendors, and support teams to ensure both strategic progress and operational excellence. |
| Essential Duties and Responsibilities: | Product Ownership & Strategy - Own the Great Plains product vision, roadmap, and backlog aligned with business strategy and operational priorities
- Translate business needs into clear user stories, functional requirements, and acceptance criteria
- Prioritize enhancements, technical debt, and support work to balance innovation with stability
- Act as the final decision-maker on GP design, configuration standards, and trade-offs
- Partner with business stakeholders to identify process improvements and optimization opportunities
Hands-On GP Configuration & Expertise - Configure and maintain GP modules, workflows, business rules, and security roles
- Perform impact analysis for changes across finance, operations, supply chain, projects, and integrations
- Review and validate system configurations, data models, and automation logic
- Participate directly in testing (unit, integration, UAT) and release validation
- Ensure GP solutions align with best practices while supporting real-world business needs
Level 3 (L3) GP Support - Serve as the escalation point for complex GP incidents and defects beyond L1/L2 support
- Diagnose root causes across configuration, data, integrations, and business processes
- Resolve high-severity production issues and lead incident post-mortems
- Collaborate with vendors and system integrators on advanced troubleshooting and fixes
- Identify recurring issues and drive permanent corrective actions
Delivery & Execution - Work closely with developers, integration teams, and vendors to deliver GP enhancements
- Manage sprint planning, backlog grooming, and release coordination for GP workstreams
- Ensure solutions are well-documented and operationally supportable
- Validate that delivered functionality meets business outcomes, not just technical completion
Stakeholder & Vendor Management - Act as the primary GP liaison between business leaders, IT teams, and external partners
- Set clear expectations on scope, timelines, and support responsibilities
- Review vendor deliverables for quality, completeness, and alignment with requirements
- Hold vendors accountable for support responsiveness and solution quality
Governance, Documentation & Continuous Improvement - Maintain GP functional documentation, configuration standards, and support runbooks
- Enforce change management, release governance, and data integrity controls
- Track GP KPIs such as system stability, incident trends, and enhancement throughput
- Continuously improve GP usability, performance, and supportability
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| REQUIRED SKILLS | Required Qualifications - 5 years of experience working with enterprise GP systems in a functional, product, or analyst role
- Proven experience as a Product Owner, Functional Lead, or Senior Business Analyst
- Strong hands-on experience configuring and supporting an GP platform
- Demonstrated experience providing Level 3 GP support in a production environment
- Deep understanding of core GP domains (Finance, Operations, Supply Chain, Projects, or Manufacturing)
- Experience working in Agile or hybrid delivery models
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to communicate effectively with both technical and non-technical stakeholders
Preferred Qualifications - Experience with Microsoft Dynamics 365, SAP, Oracle, or NetSuite GP platforms
- GP or Agile certifications (CSPO, SAFe PO/PM, or platform-specific certifications)
- Experience in multi-entity, multi-company, or acquisition-driven environments
- Familiarity with integrations, data flows, and reporting platforms (e.g., Power BI)
- Experience working in a regulated or operationally critical environment
Key Competencies - Business-outcome focused with strong operational empathy
- Comfortable switching between strategy and deep hands-on execution
- Strong ownership mindset and bias toward accountability
- Ability to make pragmatic decisions in complex environments
- Calm and effective under production pressure
Reporting & Collaboration - Reports to: Director of EntGPrise Applications / GP Program Lead
- Works closely with: Finance, Operations, Supply Chain, Project Management, IT Operations, Data & Integration Teams, and GP vendors.
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