General Manager #2200

THE ROLEWe are looking for an accomplished, service-driven General Manager to lead the full performance, culture, and customer experience of a high-end, design-forward grocery store located on the Lower West Side of Manhattan. This role is both strategic and deeply hands-on, responsible for overseeing all aspects of store operations while serving as the ultimate steward of brand, quality, and hospitality.The General Manager will run the business end-to-end—owning operations, financial performance, people leadership, and premium service standards—while being a highly visible presence on the floor. This is a full-time, in-store leadership role, ideal for a confident, low-ego leader who takes pride in precision, cares deeply about people and product, and thrives in a high-expectation retail environment.RESPONSIBILITIESStore Operations & Financial PerformanceOwn all aspects of daily store operations, ensuring a seamless, polished experience for customers and staffManage store budget, controllable costs, labor, and inventory while preserving premium quality and service standardsMonitor and act on KPIs including sales, margin, shrink, labor efficiency, and service metricsEnsure operational excellence across receiving, storage, cleanliness, food safety, and systemsSales, Merchandising & Brand ExecutionDrive revenue through thoughtful, elevated merchandising and strategic product storytellingEnsure the store environment consistently reflects a luxury grocery aesthetic—clean, calm, intentional, and invitingPartner with merchandising and procurement teams to execute seasonal assortments and differentiated offeringsMaintain exacting standards across fresh and specialty departments (produce, prepared foods, specialty grocery, wine, etc.)Customer Experience & HospitalitySet and model exceptional hospitality standards aligned with a high-end retail experienceBe a visible, engaged presence on the floor, building trust and rapport with customersResolve complex customer issues with discretion, empathy, and professionalismEnsure every customer interaction reinforces warmth, credibility, and brand loyaltyPeople Leadership & Talent DevelopmentRecruit, train, and develop a high-caliber team capable of delivering premium serviceEstablish clear expectations around service, presentation, and professionalismFoster a culture of pride, accountability, and continuous improvementDevelop internal leaders and create pathways for advancement within the store and brandInventory, Supply & Vendor RelationshipsOversee inventory planning, ordering, and loss prevention with a strong focus on freshness and qualityBuild and maintain strong partnerships with premium suppliers, artisans, and specialty vendorsCollaborate with procurement teams to source unique, high-quality products that differentiate the storeEnsure disciplined inventory practices without compromising the curated nature of the assortmentEXPERIENCE5–10 years of progressive leadership experience in high-end grocery, specialty food retail, luxury retail, or hospitality-driven environmentsPrior experience as a General Manager, Store Manager, or senior leader overseeing complex, service-forward operationsDemonstrated success managing premium product assortments, fresh departments, and elevated customer expectationsStrong financial acumen, including budget ownership, margin management, and labor planningExperience leading teams where quality, presentation, and service are non-negotiableATTRIBUTESDeep pride in craftsmanship, quality, and executionHands-on, visible leader with exacting standardsCalm, confident, and service-oriented presenceHigh emotional intelligence and sound judgmentLow-ego, collaborative leadership styleGenuine passion for premium food, hospitality, and customer experience

Salary : $85,000 - $100,000