What are the responsibilities and job description for the Digital Content Coordinator #2394 position at Pivotal Talent Search?
Overview
The Digital Content Coordinator supports day-to-day e-commerce content operations and on-site personalization initiatives across digital channels. This role is responsible for managing website content updates, publishing marketing assets, supporting quality assurance processes, and ensuring a seamless customer experience across the site. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced digital retail environment.
Responsibilities
- Upload and manage digital content through content management systems, including onboarding and publishing marketing assets across U.S. and Canada sites
- Utilize content management and personalization platforms to support site updates and customer experience initiatives
- Partner cross-functionally with Site Merchandising, Creative, UX, Planning, Operations, and Technology teams to deliver accurate and timely website content
- Perform ongoing quality assurance testing and monitor website functionality to identify and resolve issues prior to customer impact
- Support weekly and monthly reporting related to digital content performance and site operations
- Assist with development and execution of website personalization strategies and customer experience enhancements
- Monitor key e-commerce performance metrics including conversion, add-to-cart behavior, and sales impact
- Prioritize projects, requests, and content updates based on timelines, analytics, and business priorities
- Troubleshoot content and technical issues and follow through to resolution
Qualifications
Required
- Bachelor’s degree required
- Experience working in a collaborative, professional, or digital environment
- Strong written and verbal communication skills
- Strong organizational, multitasking, and time management abilities
- High attention to detail and accuracy in a fast-paced environment
- Ability to work independently while managing multiple priorities simultaneously
- Strong technical aptitude and comfort working with digital systems and web-based platforms
- Passion for retail, e-commerce, and digital customer experiences
Preferred
- Experience with content management systems, product information systems, or personalization platforms
- Understanding of e-commerce website operations and customer experience best practices
- Experience troubleshooting website or digital content issues
- Interest in using analytics and customer data to support decision-making
- Experience within retail, fashion, footwear, or consumer-focused digital environments