What are the responsibilities and job description for the Service Desk Analyst position at Pivotal Solutions, Inc.?
Qualifications
- 1 years of service desk/support experience
- Candidate must possess superior customer service skills.
- Possess excellent written and verbal communication skills.
- Demonstrate good judgment and strong attention to detail.
- Respond to customer’s service requests received via phone or E-mail.
- Document and log all support requests received by the Service Desk.
- Ability to problem solve and or escalate support requests.
- Research questions using available information resources.
- Utilize remote control utilities to provide remote technical support.
- Provide end user with updates on inquires not immediately resolved.
- Follow-up with end users to ensure problem resolution and customer satisfaction.
- Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
- Willing to work shifts to accommodate coverage needs.
Preferred Skills
- Service Desk experience required.
- Experience in providing high-level customer service.
- Knowledge of Track It System.
- Ability to work in a team environment.
- Basic knowledge of network administration.