What are the responsibilities and job description for the Information Technologist I – Information Management Officer (IMO) position at Pivotal Point LLC?
Description
Location: Fort Sill, OK (primarily on-site)
Clearance Required: Active DoD Secret or ability to obtain
Job Type: Full-time
About Pivotal Point, LLC
Pivotal Point, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and Woman-Owned Small Business (WOSB) specializing in secure, mission-focused IT, audio-visual, and learning support services for federal and defense customers. We combine technical excellence with the perspective of prior service, delivering reliable solutions that enable our clients to train, operate, and innovate without interruption. Our team-first culture emphasizes professional growth, integrity, and high-quality delivery on every contract.
Position Overview
Pivotal Point, LLC is seeking an Information Technologist I – Information Management Officer (IMO) to provide desktop and end-user support in a Microsoft Windows and Microsoft 365 environment supporting the U.S. Army Fires Center of Excellence (USAFCoE) at Fort Sill, OK.
Responsibilities
- Provide day-to-day client support for Windows 11 and Microsoft 365 (Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage, Access).
- Troubleshoot and resolve desktop, laptop, printer, and peripheral issues on-site and remotely.
- Perform PC imaging, configuration, connectivity setup, and remote printer/email configuration.
- Support users on Microsoft Windows network operating systems in a Microsoft Intune environment.
- Implement basic systems security (passwords, user/group accounts, file permissions).
- Diagnose and resolve hardware and software issues quickly, including from remote locations.
- Analyze and resolve general LAN/WAN/Internet connectivity issues.
- Document work in the Army Enterprise Service Management Platform (AESMP) or similar systems.
- Communicate clearly with technical and non-technical users at all levels.
- Maintain required Computing Environment (CE) training/certifications.
Requirements
Minimum Qualifications
- Associate's degree in Information Systems, Computer Science, or related field; OR 3 years of related desktop support or network administration experience.
- At least 2 years of client support in a Microsoft Windows-based environment.
- Experience supporting Microsoft Intune and Microsoft 365 in a networked environment.
- Strong troubleshooting skills for desktop, applications, printers, and email.
- Solid understanding of LAN/WAN/Internet connectivity and advanced TCP/IP.
- Strong written, verbal, and interpersonal communication skills.
- Must be able to obtain and maintain a DoD Secret clearance.
- Ability to read, write, speak English and produce documents using Microsoft 365 at an intermediate level.
Preferred
- Current CE certifications for Windows/Intune/security tools.
- Prior Army/DoD IT support experience.