What are the responsibilities and job description for the Client Experience and Sales Coordinator position at Pivotal Pilates?
About Us:
Pivotal Pilates is a boutique, women-owned studio built on the belief that movement should feel personal, encouraging, and empowering. With locations in Matawan and Colts Neck, our studios offer private sessions, small group reformer classes, Pilates mat, barre, and TRX—always with an emphasis on individualized attention and a supportive community.
At Pivotal Pilates, we're all about elevating the client experience—thoughtful movement, real connection, and a boutique environment where every individual feels seen. With small group classes, dedicated instructors, we’ve built a community that’s supportive, uplifting, and always focused on progress over perfection.
We’re looking for a Client Experience & Sales Coordinator who embodies that same energy—someone who leads with warmth, thrives in fast-paced studio life, and knows how to turn a great conversation into a confident sale.
Key Responsibilities
- Client Interaction: Be the friendly face that welcomes every client—offering support, great energy, and a truly personalized experience.
- Sales & Membership Guidance: Help clients navigate memberships, class packs, promotions, and events—both in person and over the phone. You’ll be guiding, recommending, and confidently closing sales through genuine connection, consistent follow-ups, and clear goal-setting.
- Client Onboarding & Retention: Walk new clients through their first steps with us, answer questions, and keep communication flowing. You’ll also follow up with leads and prospective members to support their journey into the studio.
- Booking & Scheduling: Assist clients with scheduling sessions, handle changes with ease, and ensure calendars stay accurate and organized.
- Studio Tours: Show prospective clients what makes Pivotal Pilates different: intimate classes, top-tier instruction, and a community that feels like home.
- Social Media & Marketing Support: Capture and create content that reflects the Pivotal Pilates vibe. Help promote workshops, events, and launches. Support marketing and sales initiatives that keep our community growing and engaged.
- Administrative Tasks: Process payments, keep client records up to date, and support intake and daily front desk operations.
- Cleanliness & Organization: Maintain a clean, organized, and welcoming environment—front desk, studio floor, and everything in between.
Qualifications
- Proven sales experience, preferably within a fitness or wellness environment.
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong organizational skills with an eye for detail.
- Proficiency in computer skills, Google workspace, CRMs and experience with fitness-related software like MindBody is a plus.
- A passion for health and wellness, with a fitness-minded attitude.
- Ability to work independently while also being a strong team player.
Experience
- Minimum of 2 years in a front desk, sales, or client-facing role, preferably in a fitness or service-based environment.
- Previous experience in meeting sales targets is highly preferred.
If you are an organized, outgoing individual with strong sales acumen and a love for helping people, we encourage you to apply and become a valued member of our team!
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 16 – 20 per week
Benefits:
- Flexible schedule
Experience:
- Front desk: 2 years (Required)
- Fitness: 2 years (Required)
- Fitness sales: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Ability to Commute:
- Matawan, NJ (Required)
Work Location: In person
Salary : $17 - $19