What are the responsibilities and job description for the OPERATIONS MANAGER position at Pivot Parking?
Description
The Operations Manager is responsible for overseeing the daily management, performance, and administration of parking operations across one or more assets, which may include commercial garages, surface lots, on-street parking, and municipal facilities. This role focuses on operational efficiency, revenue optimization, customer experience, and compliance with applicable policies and regulations.
Key Responsibilities
Operations Management:
This job description is intended to describe the general nature of the role and is not an exhaustive list of all responsibilities. Duties may be modified as needed to meet organizational requirements.
The Operations Manager is responsible for overseeing the daily management, performance, and administration of parking operations across one or more assets, which may include commercial garages, surface lots, on-street parking, and municipal facilities. This role focuses on operational efficiency, revenue optimization, customer experience, and compliance with applicable policies and regulations.
Key Responsibilities
Operations Management:
- Oversee day-to-day operations across one or more parking assets, ensuring consistency, efficiency, and high service standards.
- Implement and maintain operational policies, procedures, and best practices across all facility types.
- Coordinate site operations including access control, traffic flow, maintenance coordination, and overall facility presentation.
- Develop and execute pricing strategies, rate structures, and revenue programs aligned with market conditions and asset goals.
- Monitor revenue performance, payment compliance, and operational data to identify trends and opportunities for improvement.
- Collaborate with internal and external stakeholders to maximize utilization and financial performance.
- Oversee implementation and management of parking technologies including PARCS systems, LPR, mobile payment platforms, and digital integrations.
- Ensure systems are functioning effectively and are optimized for both operational efficiency and customer convenience.
- Evaluate and recommend new technologies to improve operations and reporting capabilities.
- Ensure compliance with all applicable policies, regulations, contracts, and agreements.
- Conduct regular audits and inspections of facilities, equipment, and processes.
- Identify operational risks and implement corrective actions as needed.
- Maintain a high standard of customer service across all locations.
- Address escalated customer concerns and ensure timely resolution.
- Collaborate with property owners, municipalities, tenants, and partners to align operational goals and expectations.
- Recruit, train, and manage staff including supervisors, attendants, enforcement personnel, and maintenance teams.
- Establish performance expectations and provide coaching, feedback, and development opportunities.
- Ensure proper staffing levels, scheduling, and accountability across all locations.
- Bachelor’s degree in business, operations, transportation, or related field preferred.
- Experience in operations management, parking, transportation, or related industries.
- Strong leadership and organizational skills with the ability to manage one or more locations or priorities.
- Analytical mindset with the ability to interpret data and drive operational improvements.
- Familiarity with parking technologies, access systems, and revenue control platforms preferred.
- Combination of office-based work and field presence across one or more locations.
- May require evenings, weekends, or holidays depending on operational needs and events.
- Travel between locations as needed.
This job description is intended to describe the general nature of the role and is not an exhaustive list of all responsibilities. Duties may be modified as needed to meet organizational requirements.