Mortgage Closing Manager

Job Title: Mortgage Closing Manager

Reports To: AVP of Closing/Post-Closing

Job Description: To manage, build, and mentor a team of closers. The primary responsibility is to manage the day-to-day operation of the Closing department to ensure all loans are closed according to investor guidelines.

Daily responsibilities include, but are not limited to:

• Maintain a positive work environment by developing relationships with all team members.
• Recruit, hire, train, lead, and manage daily activities of all closers.
• Motivate and assist team members to exceed daily and monthly goals.
• Lead periodic meetings to discuss improvement, provide feedback, and review changes.
• Coach, mentor, and evaluate staff at the team level which includes formal methods of performance feedback.
• Resolve, escalate, or remedy all issues in a professional manner.
• Primary contact for all closing questions and communication between sales, operations, and underwriting.
• Track all loans in pipeline, and prioritize accordingly, to allow for proper workflow.
• Assign files to team members to optimize daily objectives
• Generate initial / final closing requests as needed.
• Assist team members with any closing issues
• Implement training and other activities to allow for the dispersion of knowledge and abilities to staff.
• Assist with research and implementation of policy/procedure to allow for the expansion of Pivot

Lending Group and its partners ability to capitalize on all available products and business models.

• Perform other duties as assigned by management.

Responds promptly to general set up questions

Summation: The Closing Manager position is responsible to assist a high functioning team with pipeline management, questions, and training of new staff. Acts as a liaison between sales, operations, underwriting and closing, with questions regarding status of loans. Monitors daily loan movement and works on process improvements to enhance turn times. This position has the ability to recommend hiring, firing, and disciplining employees.

Other Duties: This job description is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Equal Opportunity Employer: Pivot Lending Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Pivot Lending
Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Work Authorization: Must be able to verify identity and employment to work in the U.S.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Encompass: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Mortgage Industry: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: One location