What are the responsibilities and job description for the Customer Service Representative position at Pivot Legal Services?
Opportunity to grow!
This is a client facing position. The Customer Service Representative will be servicing law firms, state and corporate offices. Some support will be in person as well as phone and email. Candidate must have outside sales or field customer service experience.
Will be responsible for answering customer inquiries, researching and resolving customer work orders requests to improve sales and maintain customer satisfaction. The candidate will maintain an ongoing relationship with customers, pick-up and delivery of work orders from customers and support outside sales team as they establish, maintain, and grow specified territory by making contact with prospective & current customers.
Must be able to lift and manage 60lbs.
Hours will mainly be M-Th 8am-5pm and Friday 9am-4pm.
Job Duties / Responsibilities:
- Educate customers on capabilities and company services using professional written and verbal communications to provide pricing, availability, and schedule of delivery within established guidelines.
- Ensure customer work orders are completed accurately and within the order specifications obtained from customer.
- Assist Operations Manager as needed to complete projects.
- Research and obtain resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness. Processes orders received by e-mail, telephone, and/or through personal customer contact.
- Tracks order activity, and alerts appropriate sales staff of any potential delivery problems. Expedites the delivery of selected orders as needed.
- Fosters open communication internally and externally and champions creative change to improve processing and service levels.
- Pick-up and delivery of customer orders within specified time allowance.
- Performs other similar and related duties as required.
- May be required to work additional hours beyond normal schedule to meet customer deadlines, but will predominately be between 8am-5pm, M-TH and 8-4pm Fri.
Skills/Knowledge/Abilities: Must have demonstrated exceptional customer service skills and a strong customer orientation. Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multi-task. Must have excellent interpersonal and communication skills. Strong computer skills and proficient with Outlook. Ability to use internet and web based resources efficiently and effectively.
Salary plus benefits.
Benefits:
- Major medical insurance
- Dental and vision insurance
- Paid time off
- 401k
- 401k matching
- Expense reimbursement
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you able to pass a background check?
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $45,000 - $55,000