What are the responsibilities and job description for the Help Desk Technician position at Pittsburgh Winsupply - Fire Sprinklers & Fabrication?
Ready to launch or grow your IT career? Join a hands-on support team where you’ll solve real technical challenges, work directly with end users, and—if you choose the hybrid path—get valuable experience supporting technology in the field.
Temp to Perm -convert within 6months
Onsite and Remote- Candidates must be located in the Northeast for remote
$20-25/hr
Technical support via phone, level 1 support
We are seeking a Help Desk Technician I to provide technical support across a variety of client environments. This is a customer-facing role focused on troubleshooting Windows, Microsoft 365, hardware, applications, and user account issues.
Depending on the position, technicians will either work primarily from the office or spend approximately 30% of their time traveling to scheduled client sites for hands-on support and technology projects.
What You’ll Do
Temp to Perm -convert within 6months
Onsite and Remote- Candidates must be located in the Northeast for remote
$20-25/hr
Technical support via phone, level 1 support
We are seeking a Help Desk Technician I to provide technical support across a variety of client environments. This is a customer-facing role focused on troubleshooting Windows, Microsoft 365, hardware, applications, and user account issues.
Depending on the position, technicians will either work primarily from the office or spend approximately 30% of their time traveling to scheduled client sites for hands-on support and technology projects.
What You’ll Do
- Provide Level 1 technical support by phone, email, portal, and remote sessions.
- Troubleshoot Windows 10/11 workstations, applications, printers, peripherals, and performance issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Perform basic Active Directory and Entra ID administration, including password resets, account changes, groups, permissions, and licenses.
- Document troubleshooting steps, resolutions, and ticket activity accurately.
- Escalate complex issues to senior technical teams with thorough documentation.
- For hybrid positions, deploy and configure computers, perform hardware replacements, support office moves, and assist with technology projects onsite.
- Deliver professional, friendly support to both technical and non-technical users.
- 1 year of experience in help desk, desktop support, field service, retail technology, or a related customer-facing technical role.
- Working knowledge of Windows 10/11 and basic Active Directory.
- Familiarity with Microsoft 365 and common business applications.
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple tickets and prioritize effectively.
- For hybrid/field positions: valid driver's license, reliable transportation, and willingness to travel to client sites.
- CompTIA A , Network , or Microsoft certification.
- MSP or multi-client environment experience.
- Exposure to ConnectWise, NinjaOne, or similar PSA/RMM platforms.
- Basic knowledge of DNS, DHCP, VPNs, and wireless networking.
- Experience with macOS.
Salary : $20 - $25